Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Yana Dotsenko

Yana Dotsenko

Wroclaw

Summary

Meticulous professional with expertise in Amadeus (GDS), SAMO, and 1C, enhanced by strong proficiency in reservation and back-office systems.

Overview

13
13
years of professional experience

Work history

Commercial Manager

Join UP! Poland
Wroclaw
2022.11 - 2026.02
  • Develop and manage destination products in cooperation with international dmcs, hotel chains, and local suppliers
  • Analyze product performance and profitability across multiple source markets (Poland, Bulgaria, Romania, Moldova, Baltic Markets, Ukraine)
  • Adapt pricing strategies and offers based on market demand, seasonality, and sales dynamics
  • Improve and expand destinations including Albania, Portugal, Dominican Republic, and Mexico
  • Conduct hotel and accommodation contracting, negotiating rates, conditions, allotments, and special offers
  • Identify opportunities to optimize margins through improved contracting and product structure
  • Prepare and evaluate B2B quotations and customized destination offers
  • Act as a key liaison between tour operators, dmcs, hotels, and airlines, aligning market needs with destination capabilities
  • Support sales and marketing teams with destination expertise and commercial insights
  • Cooperate with partners in a multicultural international environment, including long-haul destinations

Customer Support Agent

Qatar Airways
Wroclaw
2021.05 - 2022.10
  • Provided customer support for international passengers via phone and email
  • Worked daily with Amadeus GDS
  • Managed ticket reissues, voluntary changes, refunds, and ancillary services
  • Resolved complex and irregular travel cases
  • Gained strong understanding of global airline operations and travel logistics

Product Manager

Travel Professional Group (TPG)
Kiev
2017.01 - 2021.01
  • Developed and managed international destinations in cooperation with DMCs, hotels, and transport companies
  • Key destinations: Albania, Dominican Republic, Mexico, Slovakia, Slovenia
  • Built and maintained long-term partnerships with DMCs and accommodation providers
  • Negotiated competitive hotel rates, special offers, and exclusive conditions
  • Cooperated with marketing teams on destination promotion and market activities
  • Monitored market trends and adapted products to demand and seasonality

Reservation Manager

Travel Professional Group
2015.01 - 2017.01
  • Managed reservations and operational communication with international DMCs
  • Calculated and customized individual travel packages
  • Booked hotels and airline tickets (Turkish Airlines, Qatar Airways, Lufthansa, etc.)
  • Issued invoices and handled rebookings and operational issues
  • Supported travel agents with complex booking cases

Reservation Manager

More Tours
Kremenchuch, Ukraine
2012.10 - 2014.03
  • Consulted clients and created tailored travel solutions
  • Booked tours, hotels, and airline tickets
  • Provided visa assistance and full travel support
  • Built long-term client relationships
  • Monitored competitor activities for benchmarking hotel services and pricing strategy.
  • Maintained excellent communication with guests prior to arrival for smooth check-in process.
  • Addressed customer complaints, resulting in increased loyalty and repeat bookings.

Education

Master’s Degree - English and Italian Philology and Literature

Kharkiv National Pedagogical University
06.2012

Skills

  • Amadeus (GDS)
  • SAMO
  • 1C
  • Reservation & back-office systems
  • MS Excel
  • MS Word

Languages

Ukrainian
Native
Russian
Native
English
Fluent
Italian
Elementary

Timeline

Commercial Manager

Join UP! Poland
2022.11 - 2026.02

Customer Support Agent

Qatar Airways
2021.05 - 2022.10

Product Manager

Travel Professional Group (TPG)
2017.01 - 2021.01

Reservation Manager

Travel Professional Group
2015.01 - 2017.01

Reservation Manager

More Tours
2012.10 - 2014.03

Master’s Degree - English and Italian Philology and Literature

Kharkiv National Pedagogical University
Yana Dotsenko