Yana Dotsenko
Wroclaw
Summary
Meticulous professional with expertise in Amadeus (GDS), SAMO, and 1C, enhanced by strong proficiency in reservation and back-office systems.
Overview
13
13
years of professional experience
Work history
Commercial Manager
Join UP! Poland
Wroclaw
2022.11 - 2026.02
- Develop and manage destination products in cooperation with international dmcs, hotel chains, and local suppliers
- Analyze product performance and profitability across multiple source markets (Poland, Bulgaria, Romania, Moldova, Baltic Markets, Ukraine)
- Adapt pricing strategies and offers based on market demand, seasonality, and sales dynamics
- Improve and expand destinations including Albania, Portugal, Dominican Republic, and Mexico
- Conduct hotel and accommodation contracting, negotiating rates, conditions, allotments, and special offers
- Identify opportunities to optimize margins through improved contracting and product structure
- Prepare and evaluate B2B quotations and customized destination offers
- Act as a key liaison between tour operators, dmcs, hotels, and airlines, aligning market needs with destination capabilities
- Support sales and marketing teams with destination expertise and commercial insights
- Cooperate with partners in a multicultural international environment, including long-haul destinations
Customer Support Agent
Qatar Airways
Wroclaw
2021.05 - 2022.10
- Provided customer support for international passengers via phone and email
- Worked daily with Amadeus GDS
- Managed ticket reissues, voluntary changes, refunds, and ancillary services
- Resolved complex and irregular travel cases
- Gained strong understanding of global airline operations and travel logistics
Product Manager
Travel Professional Group (TPG)
Kiev
2017.01 - 2021.01
- Developed and managed international destinations in cooperation with DMCs, hotels, and transport companies
- Key destinations: Albania, Dominican Republic, Mexico, Slovakia, Slovenia
- Built and maintained long-term partnerships with DMCs and accommodation providers
- Negotiated competitive hotel rates, special offers, and exclusive conditions
- Cooperated with marketing teams on destination promotion and market activities
- Monitored market trends and adapted products to demand and seasonality
Reservation Manager
Travel Professional Group
2015.01 - 2017.01
- Managed reservations and operational communication with international DMCs
- Calculated and customized individual travel packages
- Booked hotels and airline tickets (Turkish Airlines, Qatar Airways, Lufthansa, etc.)
- Issued invoices and handled rebookings and operational issues
- Supported travel agents with complex booking cases
Reservation Manager
More Tours
Kremenchuch, Ukraine
2012.10 - 2014.03
- Consulted clients and created tailored travel solutions
- Booked tours, hotels, and airline tickets
- Provided visa assistance and full travel support
- Built long-term client relationships
- Monitored competitor activities for benchmarking hotel services and pricing strategy.
- Maintained excellent communication with guests prior to arrival for smooth check-in process.
- Addressed customer complaints, resulting in increased loyalty and repeat bookings.
Education
Master’s Degree - English and Italian Philology and Literature
Kharkiv National Pedagogical University
06.2012
Skills
- Amadeus (GDS)
- SAMO
- 1C
- Reservation & back-office systems
- MS Excel
- MS Word
Languages
Ukrainian
Native
Russian
Native
English
Fluent
Italian
Elementary
Timeline
Commercial Manager
Join UP! Poland
2022.11 - 2026.02
Customer Support Agent
Qatar Airways
2021.05 - 2022.10
Product Manager
Travel Professional Group (TPG)
2017.01 - 2021.01
Reservation Manager
Travel Professional Group
2015.01 - 2017.01
Reservation Manager
More Tours
2012.10 - 2014.03
Master’s Degree - English and Italian Philology and Literature
Kharkiv National Pedagogical University