Yaroslav Sergunov

• Setting up servers based on Windows
• Evaluated software products to determine compatibility with existing systems.
• Installed and configured network printers and other peripheral devices.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and resolved hardware and software issues.
• Maintenance of adjacent computer equipment
• Business correspondence in the field of IT
• PBX setup
• Personal qualities
• Tuned system performance to optimize efficacy of new and existing hardware components.
• Completed reports detailing network and systems performance and downtime issues.
• Configured and tested Windows Server operating systems with roles features.

• Performed troubleshooting and maintenance of existing network systems.
• Monitored, tracked and prioritized new work requests at Help Desk within set response times.
• Monitored systems in operation and quickly troubleshot errors.
• Maintained computer systems, installed and upgraded new systems.
• Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
• Set up and administered Windows and MacOS systems and configurations.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Introduced management tools to create and manage virtual server computing environment.
• Verified continuity of computer and telephone system services for users..
• Performed day-to-day LAN and WAN administration, maintenance, and support.
• Developed and documented network policies, procedures and standards.
• Monitored networks and network devices to resolve technical problems quickly.
• Identified and immediately resolved issues with network devices.
• Authored documentation for system configuration and troubleshooting.
• Assisted IT staff on troubleshooting issues and closing calls.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Diagnosed and resolved hardware and software issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Diagnosed and executed resolution for network and server issues.
• Performed network security design and integration duties.
• Maintained network hardware and software and monitored network to support network availability to end users.

• Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
• Researched software and systems products to determine purchase recommendations.
• Analyzed security logs to determine and alleviate network threats.
• Performed cost-benefit and ROI analyses for proposed systems.
• Created manuals and taught training sessions to educate co-workers on new systems.
• Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
• Optimized networked software and operating systems by applying updates and patches.
• Documented system configuration, mapping and processes.
• Created flowcharts, diagrams and other documentation.
• Automated data collection activities to increase productivity.
• Implemented networking and server changes to meet client budgets and needs.
• Assisted employees with resolving network problems at remote locations.

Technician programmer Thesis 1c based software

• IT ACADEMY - Linux