Yaroslav Vaskiv

Kraków

Summary

Friendly and motivated professional with strong communication and problem-solving skills, and proven ability to manage customer interactions with empathy and efficiency. Possesses excellent adaptability and quick learning abilities, making seamless transition into customer support. Aims to enhance customer satisfaction and drive positive outcomes for organisation.

Overview

years of professional experience

Work History

Assistant manager

Dp Polska S.A

Krakow, Lesser Poland

07.2022 - 04.2024

Provided support to manager during audits, ensuring accurate reports.
Managed cash registers accurately reducing discrepancies at end of day reconciliation.
Streamlined store operations with efficient scheduling.
Handled customer complaints effectively, restoring trust in our brand.
Minimised inventory loss for improved profit margins.
Increased staff productivity by providing comprehensive training programmes.
Monitored sales performance regularly adjusting strategies as required.
Created a positive work environment, resulting in higher employee morale.
Developed strong relationships with suppliers, ensuring timely delivery of products.
Conducted team meetings on a regular basis, promoting open communication within the team.
Developed personalised solutions to ensure customer satisfaction at all times.

Education

Automotive Engineering

Cracow University of Technology

Krakow, Lesser Poland

10.2019 -

Skills

Sales forecasting
Business understanding
Customer service excellence
IT proficiency
Sales monitoring

Adaptive leadership
Team workload planning
Conflict management
Problem-solving

Languages

English

Fluent

Polish

Native

Ukrainian