Yasser Alioui
Krakow
Summary
As an adaptable professional fluent in both English and French, I am seeking entry-level opportunities to leverage my strong technical abilities with software and applications. With a background in customer service and IT technical support, I excel in swiftly resolving issues and staying current with product knowledge. My excellent time management skills and ability to handle challenging work, coupled with my strong communication and problem-solving abilities, allow me to effectively address customer needs. I am eager to expand my skills and contribute to company growth through my collaborative teamwork approach.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Technical Support Intern
Jumia Algerie
Oran
02.2023 - 05.2023
- Helped diagnose and repair computer systems, including laptops, desktops, tablets and printers.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Assisted the IT staff in diagnosing and resolving hardware and software issues.
- Participated in training sessions designed to improve knowledge base related to IT operations.
Customer Service Representative
Ooredoo Algerie
Oran
05.2022 - 10.2022
- Managed customer inquiries daily, providing prompt and accurate solutions.
- Kept a clear record of customer interactions and transactions, carefully noting the details of their inquiries.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed sustainable relationships and trust with customer through open and interactive communication.
Education
Associate of Science - Computer Engineering
WSB University
Katowice, PolandBachelor of Science - Computer Engineering
Silesian University of Technology
Gliwice, Poland03-2024
Bachelor of Science - Mathematics And Computer Science
University of Oran 1
Oran, Algeria06-2023
Skills
- Application support
- Remote Support
- Security Protocols
- Software Updates
- Complaint resolution
- Organization Skills
- Data Entry
- Scheduling
- Technical Support
- Customer Relations
- Complaint Handling
- Customer Service
- Computer Proficiency
- Multi-Task Management
- Hardware Configuration
- Software Installation
- Hardware diagnostics
- Product Troubleshooting
- Help Desk Support
- Detail-oriented
- Problem Solving
- Communication
- Computer Literacy
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Advanced (C1)
C1
Certification
- CS50: Introduction to Computer Science
- CS50: Introduction to Game Development
- CS50: Introduction to Programming with Python
Timeline
IT Technical Support Intern
Jumia Algerie
02.2023 - 05.2023
Customer Service Representative
Ooredoo Algerie
05.2022 - 10.2022
Associate of Science - Computer Engineering
WSB University
Bachelor of Science - Computer Engineering
Silesian University of Technology
Bachelor of Science - Mathematics And Computer Science
University of Oran 1
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