Ybilsse Zobra
Warsaw
Summary
Enthusiastic and dedicated university student pursuing a Bachelor Degree with a focus on Computer Engineering. Eager to kickstart a career, I am passionate about cybersecurity and data protection, and committed to academic excellence.
Currently, I am refining my skills in University and online courses , which have provided me with a solid foundation in the field. My academic journey has not only equipped me with theoretical knowledge but also instilled in me a proactive and adaptable approach to learning.
Known for my strong communication and teamwork abilities, I actively seek opportunities to collaborate with diverse groups and contribute to shared goals. As a current university student, I am excited about the prospect of applying my academic achievements and passion in a real-world setting.
Keen to undertake internships or entry-level roles that offer hands-on experience, I am ready to bring my energy, commitment, and fresh perspective to a dynamic team.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Austral Gráfica. Lda
01.2020 - 01.2022
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products and services.
- Handled customer inquiries, answered questions and resolved problems in a timely manner.
- Kept accurate record of all interactions, including customer names, addresses, phones numbers, credit card information, and product sales.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Streamlined communication for non-Portuguese/English speaking customers, providing accurate translations of company policies and product information.
Education
Bachelor of Science - Computer Engineering
Vistula University
Warsaw, Poland09.2025
High School Diploma -
Willow International School
Maputo, Mozambique12.2021
Skills
- Document Translation
- Refund Processing
- English and Portuguese Translation
- Multi-cultural knowledge
- Team Work
- Polyglot
- Adaptability, Time Management, Organizational Skills
Hobbies
Gym, Read, Travel, Writing, Draw, Play guitar, Sing
Languages
Portuguese
Native language
English
Proficient
C2
Spanish
Advanced
C1
Italian
Elementary
A2
Timeline
Customer Service Representative
Austral Gráfica. Lda
01.2020 - 01.2022
Bachelor of Science - Computer Engineering
Vistula University
High School Diploma -
Willow International School
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