Yeamlak Ayele

• Maintaining accurate and up-to-date fund accounting records for a portfolio of investment funds
• Participate in regular rotation of trade processing and other accounting processes to prepare the fund accounting system
• Record accurately, and in accordance with the Department policies and procedures, such accounting records as securities positions, corporate actions related, and journal entries.
• Conduct daily reconciliations of cash, positions, and transactions to ensure accurate and timely reporting
• Prepare monthly, quarterly, and annual financial statements
• Researched and resolved discrepancies and exceptions in fund accounting records, collaborating with internal teams and custodians as necessary
• Prepare fund performance reports and analysis, providing insights to support decision-making processes
• Contribute to the implementation and enhancement of accounting systems and processes to improve efficiency and accuracy.

• Coordinating the full recruitment process of all directly sourced candidates up until the offering stage.
• Assisting with the coordination of the overall recruitment process including interviews.
• Screening candidates to learn more about their experiences, qualifications, and other essential info
• Verification of candidates in ATS and subsequent creation of candidate profiles/applications making sure to keep ATS updated throughout the entire recruitment process
• Occasionally supporting with the preparation and presentation of offers
• Preparing reports (Based on the needs of clients and managers)
• Partaking in briefing/intake calls to learn about open requisitions and current business needs

• Supporting line for merchants utilizing a credit card processor in the US and Canadian market
• Technical support on the card processor
• Troubleshooting hardware and software
• Assisting merchants in generating invoices, creating inventories, accessing reports, and employing marketing and team management tools on the software
• Solving complex issues like fraud and identity theft and reporting discrepancies effectively
• Handling large volumes of incoming calls and following up on emails
• Effective use of the salesforce
• Received good percent feedback from customers. Assisted with escalating cases, having the ability to follow guidelines and instructions.
• Continuously taking additional training concerning software and hardware updates.

Tools Used: Salesforce, Slack, Microsoft Excel, Google sheet, Microsoft PowerPoint, Microsoft Word, Zoom

• Certified Callan method English teacher
• Applied the most effective method (Callan method) to teach English to beginners and intermediate-levelers who would like to improve their communication skills
• Conduct specific business English classes using Callan Business methodology for apprentices who want to enhance their business English vocabulary and speaking skills for an upcoming opportunity in the business sector
• Focused on mainly speaking and active listening skills
• Assessed the English level of new students and assigned levels
• Effectively conducting classes with people from different age groups.

• Partnered with IT to optimize existing CRM system capabilities, boosting productivity while maintaining data accuracy throughout interactions with customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Educated customers about billing, payment processing and support policies and procedures.
• Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
• Meet metric goals in a high volume inbound/outbound call center environment
• Document customer issues, troubleshooting status updates, and resolution summaries.
• Process Move Add Change Delete requests and other billable changes
• Setup call flow as desired by customer and ensure documentation within Case
• Raise awareness to leadership of large-scale impairments as inbound customer engagement may dictate.
• Follow up with customers to ensure ongoing high levels of satisfaction and meeting SLOs.
• Follow processes as outlined in IKBs
• Follow all guidelines and procedures as outlined in the Call Center environment
• Understand complex call flows for customers
• Handle a variety of issues dealing with various platforms, operating systems, applications, inbound / outbound calling, caller ID, calling features, etc.