Yenny Torres
Warsaw,14
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position . Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Costumer Facing Support
Genpact (For UNILEVER )
06.2022 - Current
- Centralizing the relationship with the customer in the Order to Cash process:
- Provide updates on the status of orders, deliveries, and billing information.
- Drafting and sending OOS messages on a daily basis.
- Monitoring customer compliance within the agreed logistics conditions (MOQ, order hour, lead time). Take action if agreements are not respected.
- Providing customers with standard or logistical information of our products
- Proactively informing customers about out-of-stock of ordered products.
- Keeping an overview of the most common problems
- Responsible for tackling problems identified by customers within the fixed money agreements. Participation in projects to improve processes and/or service to the customer
- Customer-specific tasks such as:
- If, in consultation with the customer, we proactively round off on full pallets or on full layers, inform the customer of how many packages we will ultimately actually deliver there
- Traders organize deliveries (orders, delivery day, pricing)
- Coordinating customer master data requests.
- Checking the customer's product and price lists for master data changes and communicating accordingly (e.g.: regarding RSVs/codes switches: informing the customer that we are going to supply another EAN)
- Keeping logistical customer master data up to date (ship to, sold to, delivery days, delivery times, etc.).
- Maintain customer contact information in CRM.
- order management
- Adjust block time at the request of the logistics service provider, update it in SAP and coordinate with the customer.
- Identifying and validating blocked orders within the established agreements. Communicate possible validation for unblocking to the Operations Excellence hub.
- Returns & Refusals
- Analyzing Return & Refusals requests according to existing agreements and informing the Operations Excellence hub for follow-up.
- Delivery / billing issues / delay management
- Sending a delivery message / copy of the invoice at the request of the customer.
- Liaise with SC Operations Leader and 3rd Party Logistics Provider for urgent delivery issues.
- Claims management
- Billing
- Business consultation and exchange of information with Customer Development
- Consult with Operations and/or SC Logistics (internal or external) at the logistics level
- Transactional support from the center of Operations Excellence.
CEO
OWN ECONOMIC ACTIVITY, TropiCuba
04.2010 - Current
- A project promoting Cuban culture in Poland
- Artistic performances (dance)
- Organization of work of 5 and more team members
- Creating choreography, scenography, stage costumes
- Adjusting the program of performance to individual customer
- Preparing the budget and supervising the implementation
- Establishing and maintaining business relationships
- Monitoring the timely implementation of projects
- Promotion of own services
- Maintaining relationships with business partners
- Managing 5-person team and more
- Monitoring competition and being up to date with market situation
- Taking care of the good image of the company
SALES SPECIALIST AND CUSTOMERSERVICE
BPO Poland
06.2020 - 04.2022
- Comprehensive telephone customer service from Mexico forreceiving, fulfilling and updating orders
- Advising clients on how to tailor the product offer to individualneeds
- Promotion and sale of products
- Taking care of the good image of the company and relations withcustomers
- Administration of the procurement system
- Provision of information on contracts made,
- Problem solving, building brand awareness
RECEPTION MANAGER
Beauty Salon Bellezza Spa by Shirley
09.2017 - 05.2019
- Running the reception
- Sales and customer service
- Contacts with business partners
- Multiple database monitoring to track all state's company warehouse
- Ongoing office assistance
- Maintaining order at the workplace
- Record keeping
- Taking care of high standards of customer service
- Entering data into the system
SPANISH TEACHER, Icon Communication Lukasz C
09.2012 - 06.2013
- Teaching Spanish in teams of several people and individual lessons
Education
Master degree - Tourism
National School of Tourism , Formatur
Holguin , Cuba 07.2003
Cetificate For Be Teacher of Spanish All Levels -
Tia Tula
Barcelona 06.2016
Skills
- Highly developed interpersonal
- And organizational skills
- Sales capacity
- Independence in solving problems
- Enthusiasm and commitment
- Professionalism and responsibility for entrusted tasks
- Focus on success and achievement of goals
- Ready for work in shift system
Additional Information
Experience working with programs like
SAP
PEGA
POWER BI
CMD
GENERIC EMAILS
EXCEL
MICROSOFT OFFICE
Different logistics systems .
Languages
Spanish
Native language
English
Proficient
C2
Polish
Advanced
C1
Timeline
Costumer Facing Support
Genpact (For UNILEVER )
06.2022 - Current
SALES SPECIALIST AND CUSTOMERSERVICE
BPO Poland
06.2020 - 04.2022
RECEPTION MANAGER
Beauty Salon Bellezza Spa by Shirley
09.2017 - 05.2019
SPANISH TEACHER, Icon Communication Lukasz C
09.2012 - 06.2013
CEO
OWN ECONOMIC ACTIVITY, TropiCuba
04.2010 - Current
Master degree - Tourism
National School of Tourism , Formatur
Cetificate For Be Teacher of Spanish All Levels -
Tia Tula
Similar Profiles
Luv KohliLuv Kohli
Order To Cash Senior Analyst at GenpactOrder To Cash Senior Analyst at Genpact
Soujanya MazumderSoujanya Mazumder
Process Associate at GenpactProcess Associate at Genpact
Sarat BoseSarat Bose
Manager, Financial Planning and Analysis at GenpactManager, Financial Planning and Analysis at Genpact
Serhii SlobodianSerhii Slobodian
Senior DevOps Engineer at GroweSenior DevOps Engineer at Growe
HABIMANA MICO TARIQ ABDULWAHIDHABIMANA MICO TARIQ ABDULWAHID
Customer Service Representative at ConcentrixCustomer Service Representative at Concentrix