Yichen Wang

Global business communication, automation, and digital transformation solutions, improving operational efficiency and customer experiences with innovative software

• Fostered strategic partnerships with the VP of Product, Solution Architect, and other stakeholders to drive innovative feature development
• Led the improvement of secure user authentication to strengthen system security and user trust, and managed compliance with PII and GDPR, focusing on identity and access management
• Successfully launched Quadient Hub, a cloud-based SaaS platform , onboarding over 4,000 global tenants in its inaugural year, marking a significant milestone
• Successfully collaborated with 4 BPA/customer communication SaaS product teams on product portfolio management and integration (iPaaS)
• Pioneered audit log development, increasing transparency and monitoring , thereby simplifying customer support complexities
• Proactively initiated business requests, streamlining M2M communication and amplifying automation and client service efficiency
• Synergized technical and business objectives, ensuring alignment with product strategy and focusing on data interoperability and GenAI services
• Developed and deployed an advanced ML recommendation system , driving a substantial increase in cross-selling and up-selling by more than 16.8% increase on subscription revenue

A global conglomerate and one of the world's largest private firms, established an innovation team in Shanghai, focusing on B2B SaaS platforms for food sourcing

• Worked on sourcing B2B products for buyers and suppliers, effectively communicating vision to multiple internal stakeholders
• Implemented data quality strategy in collaboration with stakeholders, achieving a 34% enhancement in data accuracy and processing efficiency
• Implemented AI (OCR) services for watermarking detection and invoice context extraction, enhancing customer engagement rate by 67%
• Created and managed product vision, roadmap, product requirement documents, and user stories
• Spearheaded instrumentation and provided key insights back into product development process, driving product growth by 89%
• Worked closely with software developers and UI/UX designers to develop required features

An international consulting company dedicated to data science and education, with offices in Beijing, Shanghai, and North America, offering advanced solutions and educational services globally

• Participated in development and launching of two products (SaaS): location recommendation application and online educational platform
• Worked closely with data team to conduct NLP research and sentiment analysis using BERT models for product feature improvement
• Developed MVP and product development roadmap for location recommendation software through user research and product analysis
• Created user stories with vertical slicing based on feedback from user data for improved agile practice
• Analyzed user data from online teaching platform, optimized iterative products, and increased final revenue by 22%
• Collaborated closely with data team to develop data ingestion pipelines, identify and integrate multiple sources into data warehouse (Snowflake)

Founded in 2014 in Beijing, Ofo revolutionized bike-sharing with one of the first major dockless systems, expanding globally through its accessible, app-based service

• Conducted surveys of users of the community by sample survey methods to collect the user needs
• Sorted out collected data to analyze daily habits and travel patterns of community residents
• Communicated and collaborated with ofo data team and operations team to collect data for the application product report of APEC summit

B2B consulting firm specializes in user presentation and business strategy coaching, aiming to facilitate growth and enhance the effectiveness of corporate communication

• Collected and analyzed the product users' data, tracking user engagement KPI • Visualized and further analyzed the users' data by using python and SQL
• Analyzed the impact of the user's emotional factors, researched product issues, optimized product performance, and user positive feedback increased by 12%
• Optimized the product through A/B testing, and the customer traffic increased by 17% compared to pre-optimization