Yigit Asil

As a proactive and results-driven professional, I excel in leading operational excellence initiatives and driving continuous improvement to achieve operational perfection. I have a proven track record in analyzing ISD (Information Systems Division) agent behaviors to identify areas for service delivery enhancement, thereby boosting customer satisfaction. My focus on improving GFLR (Gross First Line Resolution) metrics within specific service categories has effectively reduced ticket volumes and increased efficiency.

Utilizing continuous improvement methodologies and innovative thinking, I successfully identify, prioritize, and implement service enhancements. Collaborating with internal and external stakeholders, I identify opportunities for business and process improvements, ensuring alignment with corporate objectives. I proactively address operational gaps, proposing rapid solutions to enhance operational stability and effectiveness.

Working closely with operations teams, I consistently meet and exceed service Key Performance Indicators (KPIs), optimizing overall ISD performance. My exploration of automation opportunities streamlines processes, minimizes manual intervention, and enhances efficiency and scalability. Additionally, I assist in creating and updating the Knowledge Base (KB), contributing to global changes, and ensuring up-to-date information availability. I also develop training tools to improve educational resources and training programs.

At Siemens AGSM L2, our team conducts real-time IT monitoring via SQL Server, managing account setups, mailbox configurations, and cloud transitions for Siemens employees. We prioritize continuous monitoring, prompt error resolution, and effective communication through real-time emails, enhancing teamwork and decision-making capabilities

Within Siemens project scope, I fulfilled duties as 1st level IT support professional, responsible for promptly resolving user-reported technical issues The role of 1st Line IT Analyst involved troubleshooting hardware and software problems, providing technical guidance, conducting
system maintenance, documenting solutions, and ensuring clear communication with users.

As a Content Viewer, I specialize in reviewing and evaluating digital content to ensure accuracy, relevance, and adherence to company guidelines. My role involves identifying and addressing content discrepancies, providing feedback for improvement, and maintaining high standards of quality and consistency. I collaborate with various teams to streamline content processes and enhance overall user experience.

Processed demands on online system with accuracy.
Built meaningful connections with customers to promote customer loyalty.
Provided technical support to customers and solved their technical problems.
Provided project management and made
reports.