Yigit Asil

Improved and maintained Knowledge Base (KB) articles by spotting errors, updating outdated content, and ensuring clear, useful information for users. Analyzed recurring issues and user feedback to uncover root causes, leading to targeted improvements in service quality. When needed, launched and managed my own improvement projects, presenting solutions directly to senior management and clients. Worked closely with the Service Manager and Knowledge Team to build smarter processes, using continuous improvement methods to close performance gaps, reduce errors, and boost overall IT service efficiency.

Performed real-time IT monitoring using SQL Server to manage account setups, mailbox configurations, and cloud transitions for Siemens employees. Ensured smooth operations by resolving issues quickly and minimizing downtime. Strengthened team coordination through clear communication and simplified processes to support faster, more effective decision-making.

Provided English-language IT support to users across Slovakia, Czech Republic, Bulgaria, and Hungary within the Atos organization. Resolved technical issues, ensured high-quality service delivery, and escalated complex cases when necessary. Gained valuable soft skills such as effective communication, active listening, and user-focused problem solving through daily interactions with international clients.

Specialize in reviewing and evaluating digital content to ensure accuracy, relevance, and adherence to company guidelines, addressing discrepancies, and providing feedback for continuous improvement. Collaborate with teams to streamline content processes and enhance user experience, while also processing online system demands with precision and supporting customers by solving technical issues. Manage projects and generate reports, while building meaningful customer relationships to promote loyalty and maintain high standards of quality and consistency.