Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yohannes Hadgu

Summary

I am an enthusiastic, self motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to challenging situations and I can able to work well both in a team environment as well as using own initiative, and I am able to work well under pressure and adhere to strict deadlines.

Overview

5
5
years of professional experience

Work History

IT Technical Support Specialist

Foundever
08.2022 - 10.2023
  • Provides Remote assistance to users and oversees a help desk for sure optimizing customer service during the shift.
  • Operates and maintains the IT environment that contains and not limited to (Active directory, Exchange, Backup, TOS support...etc)
  • Provided technical support for customers using SIP, TCP/IP, and multimedia technologies.
  • Demonstrated basic knowledge of telecommunications service provider and SaaS industry sectors.
  • Utilized strong organizational and interpersonal skills to coordinate with team members.
  • Successfully multitasked and worked effectively under pressure to meet project deadlines.

Customer Support Specialist

Foundever
12.2021 - 05.2022
  • Support Asset Managers trading in multiple instruments and products.
  • E commerce specialist
  • Communicate effectively on issues/problems to client via live chat voice emails and to SSC management and ensure proper and timely follow up to ensure resolution.
  • Drive knowledge and understanding with in decision through seeking information.
  • Meeting performance service level agreement perform other tasks /delegated by superior.
  • Provided customers with quality assistance through phone calls, emails and internet chats.
  • Successfully managed and organized a high volume of records and cases, emphasizing strong attention to detail.

Sr. Compliance analyst

Amazon
05.2022 - 08.2022
  • With high ratings in customer and merchant satisfaction
  • Invoice processing Participate in SOP creation Queries resolution, contacts with vendors, and customers.
  • Escalation of issues identified in the performance of the fund in timely manner to the appropriate management body
  • Utilized proficient technical skills in Microsoft Word, Excel, and Outlook, as well as Adobe PDF and online research tools.

Financial Analyst

Ethio-telecom
01.2019 - 10.2021
  • Monitoring spending patterns and budget Addressing employee and customer concerns.
  • Conducted extensive Know Your Client (KYC) checks and implemented anti-money laundering measures.
  • Priorities and manage multiple projects within design specifications and budget restrictions
  • Conducted sensitivity analysis to assess the impact of changes in key variables on the company's financial performance
  • Developed and monitored cash flow models to ensure efficient use of funds and compliance with all financial regulations
  • Collaborated effectively as a team player and self-starter, actively contributing to cooperative efforts.

Education

Bachelor of Arts - International Business Management

WSG
Poland

Diploma - Google Analytics

Coursera

Skills

  • Cisco
  • Oracle
  • VOIP Windows
  • Active Directory
  • Data Protection Act
  • Power shell
  • SQL
  • Salesforce
  • Problem Solving
  • Risk Mitigation
  • SIP
  • TCP/IP

Languages

English
Native language
French
Elementary
A2

Timeline

IT Technical Support Specialist

Foundever
08.2022 - 10.2023

Sr. Compliance analyst

Amazon
05.2022 - 08.2022

Customer Support Specialist

Foundever
12.2021 - 05.2022

Financial Analyst

Ethio-telecom
01.2019 - 10.2021

Bachelor of Arts - International Business Management

WSG

Diploma - Google Analytics

Coursera

Similar Profiles

CREATE PROFILE
Yohannes Hadgu