Youssef Abdelfattah
Warsaw
Summary
- I'm very competitive, always trying to improve and work on my flaws.
- I have the ability to think out of the box, as my moto is "work smarter not harder".
- I consider myself a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
FWC Egypt
06.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- I was later promoted to the B2B (Business to Business) department.
English Language Teacher
Al Souyouf primary school
01.2022 - 06.2022
- Planned and implemented lessons to positively increase vocabulary and sentence structure skills.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
- Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.
- Evaluated student progress to offer recommendations for further development.
- Implementing creative teaching methods to keep the students engaged.
- Bonding with the students and make them feel comfortable enough in the education environment to break the mental barrier for them to speak english.
Education
Bachelor of Science - Physical Therapy
Vincent Pol University
Lublin, Poland07.2028
Skills
- Freight Operations
- Microsoft Excel
- Active Listening
- Retail Sales Customer Service
- Business Development Understanding
- Microsoft PowerPoint
- Conflict Resolution
- Critical Thinking
- Reading Comprehension
- Managing Multiple Tasks
- Typing Proficiency
- Quality Control
Hobbies
I like reading, cooking and playing football
Additional Information
I always take my job seriously and try to excel at all times
Despite my competitiveness, i still put the team first.
Languages
Arabic
Native language
English
Advanced
C1
French
Elementary
A2
Spanish
Beginner
A1
Timeline
Customer Service Representative
FWC Egypt
06.2022 - 09.2022
English Language Teacher
Al Souyouf primary school
01.2022 - 06.2022
Bachelor of Science - Physical Therapy
Vincent Pol University
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