Youssef Allou

• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.

• Boosted customer retention rates through proactive communication and building strong relationships.
• Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
• Analyzed usage data to identify trends, anticipate challenges, and proactively address potential issues before they escalated.
• Takes high risk calls concerning Fraud and Money launder
• educates the Costumers new methods on how to fight disputes Nevertheless providing necessary documents for the reviews

2/1/2023 Enrolled to account and services team (Fraud and Dispute department)

4/1/2023 Enrolled to the loan department, Assisting new or Existing merchants with their financial needs.

• Supporting Both departments Full needs in to languages (English/French)

• Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
• Generated consistent sales revenue by establishing rapport with potential clients and identifying their needs.
• Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
• Participated in regular training sessions to stay updated on product features, promotions, and sales techniques for optimal performance.
• Collaborated effectively with fellow team members to streamline operations, resulting in increased efficiency and productivity.

• Streamlined accounting processes by implementing efficient organizational systems and procedures.
• Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
• Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
• Supported budgeting process by compiling historical data, analyzing trends, and assisting with forecast projections.
• Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.