Summary
Overview
Work History
Education
Skills
Websites
Languages
Skype Link
Phone
Timeline
Generic

Yuliia Chalaia

Krakow,12

Summary

Throughout my career, I have demonstrated a strong commitment to ensuring customer satisfaction through attentive listening, empathetic communication, and prompt resolution of inquiries and issues. My ability to remain calm under pressure and adapt to challenging situations has enabled me to effectively handle even the most demanding customer interactions.

I am enthusiastic about acquiring new knowledge and view myself as adept at quickly grasping new concepts. I am eager to explore new projects and areas, confident that my background equips me to excel in diverse challenges. I am convinced that I possess the qualities and skills sought after for the role you offer.

Overview

6
6
years of professional experience

Work History

Manager of Premium & Policy Team - Billing supervisor

Wix.com
03.2022
  • Keep handling both billing and tech-related questions in chats and emails
  • Cover such topics as: Domain and mailbox connection, Billing-related questions, Account access cases, Account Settings cases, Policy related questions, Copyright and trademark infringement, Phishing and spam complaints
  • Taking part in many internal projects.

Call-center operator

Mega Aid Compounding Pharmacy
10.2019 - 06.2021
  • Coordinating patients’ treatment with help of professional pharmacists
  • Processing prescriptions
  • Keeping all data in CRM safe and secure.

Call-center operator

Driversed.com
10.2017 - 06.2019
  • Consulting customers on their queries
  • Giving follow-up calls
  • Maintaining correspondence with the users
  • Offering/selling products that fit users’ needs.

The tutor of English and German Languages

Foreign Languages Courses
08.2015 - 10.2017
  • Creating and implementing lesson plans focused on improving overall English proficiency
  • Getting people prepared for job interview in crewing
  • Preparation for independent external audit, IELTS, TOEFL
  • Monitoring students’ progress.

Education

Bachelor Degree, Philology -

Odessa I.I. Mechnikov National University
Odessa
08.2017

London South Bank University
London
07.2014

London South Bank University
04.2020

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving

Websites

Languages

English (Advanced)
German (Intermediate)
Ukraine (native)

Skype Link

https://join.skype.com/invite/Ot7WGdp0d85O

Phone

+380997664600 - telegram / viber

+48452269549

Timeline

Manager of Premium & Policy Team - Billing supervisor

Wix.com
03.2022

Call-center operator

Mega Aid Compounding Pharmacy
10.2019 - 06.2021

Call-center operator

Driversed.com
10.2017 - 06.2019

The tutor of English and German Languages

Foreign Languages Courses
08.2015 - 10.2017

Bachelor Degree, Philology -

Odessa I.I. Mechnikov National University

London South Bank University

London South Bank University
Yuliia Chalaia