Overview
Work History
Education
Skills
Software
Timeline
Generic
Yuliia Kulesh

Yuliia Kulesh

Administrative Assistant, Customer Support
Szczecin

Overview

2026
2026
years of professional experience
3
3
Languages

Work History

Social Media Manager

  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Support Specialist

03.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Collaborated with development team to report bugs and suggest improvements, leading to more reliable software releases.
  • Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
  • Assisted in deployment of software updates to improve system functionality and user experience.
  • Tested new software and hardware prior to deployment.
  • Helped streamline repair processes and update procedures for support action consistency.

Graphic Designer

01.2023 - 12.2024
  • Developed creative design for print materials, brochures, banners, and signs.
  • Conceptualized creative designs for print materials, banners, and signs.
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Created digital image files for use in digital and traditional printing methods.
  • Designed eye-catching event collateral, contributing to successful fundraising campaigns and increased event attendance.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
  • Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
  • Researched industry trends to stay current on best practices in graphic design.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Arts -

Kharkiv State Academy of Design And Arts
Ukraine
04.2001 -

Hotel And Restaurant Management -

Kharkiv National University of Municipal Economy Named After
Ukraine
04.2001 -

Skills

Social media management

Content creation

Photo and video editing

Customer relationship management

Technical assistance

Customer service

Empathy and patience

Service desk operations

Documentation and reporting

Software

Excel, Google Sheets

Docs, Sheets, Drive

Slack

LiveChat

Canva

Adobe

Figma

Timeline

Support Specialist

03.2024 - Current

Graphic Designer

01.2023 - 12.2024

Bachelor of Arts -

Kharkiv State Academy of Design And Arts
04.2001 -

Hotel And Restaurant Management -

Kharkiv National University of Municipal Economy Named After
04.2001 -

Social Media Manager

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Yuliia KuleshAdministrative Assistant, Customer Support