Yuliia Shatkovska
Olsztyn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Licensed Cosmetologist
Yasumi SPA
Olsztyn
07.2019 - 05.2024
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Collaborated closely with team members to host successful promotional events that attracted new clientele while retaining existing customers.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered phone calls and emails to schedule client appointments.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Maintained client treatment records and designed long-term care programs for return customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
Education
Bachelor Of Cosmetologist - Wellness And Spa
OSW Im J.Rusieckiego
Olsztyn, Poland 07.2019
Skills
- Chemical treatments knowledge
- Facial Treatments
- Sales and Upselling
- Scalp treatments
- Licensed Cosmetologist
- Cosmetology
- Client Education
- Social skills
- Active Listening
- Client consultation
- Salon Management
- Customer Consultation
- Chemical Mixing and Application
- Strong manual dexterity
- Scalp Care
- Relax massage
- Kobido massage
- Mesotherapy
Languages
Polish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Ukrainian
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Licensed Cosmetologist
Yasumi SPA
07.2019 - 05.2024
Bachelor Of Cosmetologist - Wellness And Spa
OSW Im J.Rusieckiego