Yuliia Shypkova
Profil zawodowy
CAD Designer at Align Technology with hands-on experience in treatment planning, procedural compliance, quality standards, and direct collaboration with doctors. Combines technical CAD expertise with previous customer support experience and strong communication, coaching, and problem-solving skills. Prepared to contribute to a Customer Support CAD Designer role by delivering high-quality case support and helping improve treatment outcomes.
Podsumowanie
3
3
years of professional experience
Doświadczenie
CAD Designer
Align Technology
Wrocław
2023.09 - Current
- Created treatment plans while maintaining quality standards, procedural compliance, and accuracy.
- Supported less experienced team members through coaching and knowledge sharing.
- Continuously developed clinical and operational expertise through training sessions and workshops.
- Collaborated directly with doctors in one-on-one treatment plan discussions to support case quality and outcomes.
- Applied strong communication and problem-solving skills in team support and doctor-facing activities.
Customer Support Specialist
Cotel SP. z o. o.
Wrocław
2023.08 - 2023.09
- Handled incoming customer calls and supported clients in resolving service-related issues.
- Provided accurate information and maintained clear, professional communication with customers.
- Recorded customer requests and monitored case progress to ensure timely follow-up.
- Escalated complex issues to the appropriate departments for further resolution.
Sales Representative / Customer Advisor
Energy4Future
Wrocław
2023.04 - 2023.07
- Acquired new customers, arranged meetings, and presented electricity and gas service offers.
- Identified customer needs and tailored product presentations accordingly.
- Built client relationships through clear communication and a customer-oriented approach.
- Supported the sales process through contract preparation and coordination with customers.
Umiejętności
- Customer Support
- Virtual Treatment Planning
- Doctor Communication
- Problem Solving
- Conflict Resolution
- Attention to Detail
- Quality Focus
- Procedural Compliance
- Coaching
- Active Listening
Languages
Ukrainian, Russian
First languages
Polish
Proficient
C2
English
Upper intermediate
B2
Oś czasu
CAD Designer
Align Technology
2023.09 - Current
Customer Support Specialist
Cotel SP. z o. o.
2023.08 - 2023.09
Sales Representative / Customer Advisor
Energy4Future
2023.04 - 2023.07