YUSHREENA BEGUM SHEIKH
Visão geral
19
19
years of professional experience
4
4
years of post-secondary education
Experiência profissional
Shop Assistant
JANELA DO MAR HOTEL
ALBUFEIRA, PORTUGAL
2022.08 - 2023.06
- Established and nurtured effective relationships with customers, colleagues and store management.
- Opened and closed store by completing security, cleaning and financial checklists.
- Organised and displayed items in visually appealing manner.
- Handled special customer requests to locate out-of-stock items.
- Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
- Maintained flexible schedule to accommodate changing levels of demand.
- Demonstrated products using exceptional presentation skills, explaining product features and usage to close sales transactions.
Senior Cashier
Betfred betting company (London, United Kingdom) -
LONDON, UK
2011.11 - 2014.08
- Implemented visual merchandising standards for engaging front-lane displays and endcaps.
- Packed purchased items properly to prevent damage to delicate products.
- Maintained clean, tidy and organised checkout areas.
- Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.
CUSTOMER SERVICE ASSISTANCE
Sainsbury’s Supermarket (London, United Kingdom)
LONDON, UK
2006.04 - 2012.09
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Stocked and rotated inventory regularly.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Assisted with product selections according to individual requirements and preferences.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Drafted reports related to customer account activity, sales data and performance metrics to inform stakeholders.
- Answered incoming calls and handled customer enquiries to clarify policy and pricing information.
Data Entry Clerk
L&P Corporate Services Limited (Mauritius)
port louis, MAURITIUS
2004.06 - 2004.07
- Scanned documentation and entered into database to maintain accurate records.
- Created and maintained company records and used software to review and monitor data.
- Coordinated, scheduled and executed in-depth data entry projects.
- Organised and updated document management systems to improve audit and reference processes.
Formação académica
DIPLOMA - ACCOUNTANT
General Certificate of Education
UK 2001.11 - 2003.11
Level 2 in BA Business Management - BUSINESS MANAGEMENT
Universal College of East London (London, United K
LOMDON 2006.01 - 2007.01
Postgraduate Diploma in Business Administration - BUSINESS MANAGEMENT
Westminster College of Computing
LONDON 2007.02 - 2008.04
Competências
- Customer Service
- Cash handling accuracy
- Retail loss prevention
- Site security
- Money handling
- Product promotions
- Food Hygiene Certificate
- Stock replenishment
- Complaint handling
- Customer assistance
- Credit and cash transactions
- Refund and exchange processing
- Data verification
- Database management
- Filing and archive management
- Touch typing
- Document scanning and upload
- Workload management
- Critical thinker
- Process improvement focus
- Order processing
- Online research
- Document formatting
- Word processing
- Committed to excellence
- Accounting principles
Languages
French, English
Línguas maternas
French
Proficient
C2
English
Proficient
C2
Cronologia
Shop Assistant
JANELA DO MAR HOTEL
2022.08 - 2023.06
Senior Cashier
Betfred betting company (London, United Kingdom) -
2011.11 - 2014.08
Postgraduate Diploma in Business Administration - BUSINESS MANAGEMENT
Westminster College of Computing
2007.02 - 2008.04
CUSTOMER SERVICE ASSISTANCE
Sainsbury’s Supermarket (London, United Kingdom)
2006.04 - 2012.09
Level 2 in BA Business Management - BUSINESS MANAGEMENT
Universal College of East London (London, United K
2006.01 - 2007.01
Data Entry Clerk
L&P Corporate Services Limited (Mauritius)
2004.06 - 2004.07
DIPLOMA - ACCOUNTANT
General Certificate of Education
2001.11 - 2003.11