Visão geral
Experiência profissional
Formação académica
Competências
Languages
Cronologia
Generic
YUSHREENA  BEGUM SHEIKH

YUSHREENA BEGUM SHEIKH

Visão geral

19
19
years of professional experience
4
4
years of post-secondary education

Experiência profissional

Shop Assistant

JANELA DO MAR HOTEL
ALBUFEIRA, PORTUGAL
2022.08 - 2023.06
  • Established and nurtured effective relationships with customers, colleagues and store management.
  • Opened and closed store by completing security, cleaning and financial checklists.
  • Organised and displayed items in visually appealing manner.
  • Handled special customer requests to locate out-of-stock items.
  • Calculated product prices and processed payments accurately, returning change for cash remittances and issuing receipts for audit purposes.
  • Maintained flexible schedule to accommodate changing levels of demand.
  • Demonstrated products using exceptional presentation skills, explaining product features and usage to close sales transactions.

Senior Cashier

Betfred betting company (London, United Kingdom) -
LONDON, UK
2011.11 - 2014.08
  • Implemented visual merchandising standards for engaging front-lane displays and endcaps.
  • Packed purchased items properly to prevent damage to delicate products.
  • Maintained clean, tidy and organised checkout areas.
  • Monitored shop floor for suspicious customer behaviour and signs of theft, following company procedures to prevent shoplifting.

CUSTOMER SERVICE ASSISTANCE

Sainsbury’s Supermarket (London, United Kingdom)
LONDON, UK
2006.04 - 2012.09
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Stocked and rotated inventory regularly.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Assisted with product selections according to individual requirements and preferences.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Drafted reports related to customer account activity, sales data and performance metrics to inform stakeholders.
  • Answered incoming calls and handled customer enquiries to clarify policy and pricing information.

Data Entry Clerk

L&P Corporate Services Limited (Mauritius)
port louis, MAURITIUS
2004.06 - 2004.07
  • Scanned documentation and entered into database to maintain accurate records.
  • Created and maintained company records and used software to review and monitor data.
  • Coordinated, scheduled and executed in-depth data entry projects.
  • Organised and updated document management systems to improve audit and reference processes.

Formação académica

DIPLOMA - ACCOUNTANT

General Certificate of Education
UK
2001.11 - 2003.11

Level 2 in BA Business Management - BUSINESS MANAGEMENT

Universal College of East London (London, United K
LOMDON
2006.01 - 2007.01

Postgraduate Diploma in Business Administration - BUSINESS MANAGEMENT

Westminster College of Computing
LONDON
2007.02 - 2008.04

Competências

  • Customer Service
  • Cash handling accuracy
  • Retail loss prevention
  • Site security
  • Money handling
  • Product promotions
  • Food Hygiene Certificate
  • Stock replenishment
  • Complaint handling
  • Customer assistance
  • Credit and cash transactions
  • Refund and exchange processing
  • Data verification
  • Database management
  • Filing and archive management
  • Touch typing
  • Document scanning and upload
  • Workload management
  • Critical thinker
  • Process improvement focus
  • Order processing
  • Online research
  • Document formatting
  • Word processing
  • Committed to excellence
  • Accounting principles

Languages

French, English
Línguas maternas
French
Proficient
C2
English
Proficient
C2

Cronologia

Shop Assistant

JANELA DO MAR HOTEL
2022.08 - 2023.06

Senior Cashier

Betfred betting company (London, United Kingdom) -
2011.11 - 2014.08

Postgraduate Diploma in Business Administration - BUSINESS MANAGEMENT

Westminster College of Computing
2007.02 - 2008.04

CUSTOMER SERVICE ASSISTANCE

Sainsbury’s Supermarket (London, United Kingdom)
2006.04 - 2012.09

Level 2 in BA Business Management - BUSINESS MANAGEMENT

Universal College of East London (London, United K
2006.01 - 2007.01

Data Entry Clerk

L&P Corporate Services Limited (Mauritius)
2004.06 - 2004.07

DIPLOMA - ACCOUNTANT

General Certificate of Education
2001.11 - 2003.11
YUSHREENA BEGUM SHEIKH