Yusuf Adebisi
lublin,06
Summary
As a versatile professional with extensive experience in IT support and credit control, I excel in providing technical assistance while ensuring financial stability through effective credit management. As an IT Support Specialist/Office Customer Advocate, I handle the setup, configuration, and troubleshooting of office hardware and software, managing user accounts, and resolving network issues. Simultaneously, I manage Accounts Receivable (AR) and Accounts Payable (AP) processes, including credit control and debt collection. I work to ensure timely payments, resolve discrepancies, and maintain strong relationships with internal teams and customers, ensuring smooth operations on both the technical and financial fronts. With a commitment to problem-solving and customer satisfaction, I bring a unique blend of technical and financial skills to the table.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Support Specialist/Pricing Advocate
Vonage
12.2023 - Current
- Provide technical support for hardware, software, and network issues
- Manage user accounts and access control, including onboarding and offboarding processes
- Troubleshoot and resolve IT-related problems efficiently
- Maintain and document IT procedures and user guides
- Collaborate with other departments to address IT needs and gather feedback
- Analyzing outstanding receivables and reconciling balances
- Preparing financial documents for settlement with clients
- Preparing recommendations for non-standard cases
- Preparing analyses and reports related to the handled processes
- Commitment to work and proactive attitude
- Attention to detail and accuracy
- Responsibilities include managing price updates and communications, administering prices and discounts for customers and distributors, preparing price offers, and ensuring data quality
- The role involves analyzing data to maintain pricing guidelines, setting up new products in consultation with suppliers, operating internal sales support systems, and collaborating closely with the Pricing Analyst, Sales Representatives, and Customer Specialists.
Credit Controller (AR/AP)
CBRE
05.2023 - 08.2024
- Monitor AR ledger, ensuring prompt collection of outstanding invoices
- Generate and send customer invoices and statements
- Conduct credit risk assessments and manage customer accounts
- Follow up on overdue payments and develop effective collection strategies
- Review and verify vendor invoices for accuracy
- Process payments to suppliers and manage company expenses
- Reconcile accounts and prepare periodic reports related to AR and AP.
Credit Controller/Collection Specialist
Capita
01.2022 - 04.2023
- Monitor and manage the accounts receivable portfolio, ensuring timely collections of outstanding invoices
- Conduct credit assessments to evaluate customer creditworthiness and establish credit limits
- Communicate with customers via phone, email, and in person to follow up on overdue accounts and negotiate payment arrangements
- Resolve payment disputes and discrepancies promptly and professionally
- Maintain accurate records of all collection activities and customer interactions
- Prepare regular aging reports and analyze trends in accounts receivable
- Collaborate with other departments to address customer queries and improve collection processes
- Contribute to the development and implementation of credit control policies and procedures.
Customer Service Specialist & Service desk Agent
MTN Nigeria
01.2010 - 02.2012
Education
Bachelor of Business Administration - BBA - Business, Management, Marketing, and Related Support Services
University of Humanity and Economics Lodz ( AHE)
08.2025
Skills
- Desktop support
- Application support
- IT Security Management
- [Type] software
- Software Installation
- Technical equipment inspection
- Account Management
Software as a Service (SaaS)
Microsoft Office
Credit Control
Data Analysis
Yardi Voyager
Yardi Property Management
Microsoft Outlook
Salesforcecom
Internet Banking
Bank Reconciliation
SAP ERPSAP ERP
Certification
- 2023 Conflicts of Interest: Know Where You Stand (Annual Essential Learning)
- Decision Intelligence
- Sales Skills: 12 Common Mistakes to Avoid in Your Next Persuasive Presentation
- Strategies for Creating Viral Short Form Content
- Excel: Introduction to Formatting
Personal Information
Title: IT Support Specialist/Office Customer Advocate
Location
Warsaw Metropolitan Area
Timeline
IT Support Specialist/Pricing Advocate
Vonage
12.2023 - Current
Credit Controller (AR/AP)
CBRE
05.2023 - 08.2024
Credit Controller/Collection Specialist
Capita
01.2022 - 04.2023
Customer Service Specialist & Service desk Agent
MTN Nigeria
01.2010 - 02.2012
Bachelor of Business Administration - BBA - Business, Management, Marketing, and Related Support Services
University of Humanity and Economics Lodz ( AHE)
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