Yusuf Adebisi
IT Support Specialist
Warsaw,14
Summary
Dynamic IT Support Specialist with a proven track record at Vonage, enhancing customer satisfaction through expert resolution of complex technical issues. Skilled in network configuration and delivering exceptional user support, I excel in fast-paced environments, achieving significant improvements in customer service metrics. My collaborative approach and technical proficiency drive seamless customer experiences and operational excellence.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Specialist
Vonage
Lublin, Poland
12.2023 - Current
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees. with the use of chat and emails phones calls.
Customer Service Advocate
CBRE
05.2023 - 08.2024
- Collaborated with cross-functional teams to address complex customer issues and improve overall experience.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Utilized CRM software to track customer interactions, ensuring seamless handoff between support agents when needed.
Customer Service Advisor
Capita
01.2022 - 04.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Contributed to team meetings with valuable input, fostering a collaborative work environment.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations, and negotiating resolutions.
Education
Bachelor of Arts - BBA, Business, Management, Marketing, And Related
University of Humanity And Economics Lodz ( AHE)
Lodz,Poland 07.2022 - 07.2025
Skills
Configuration Management
VPN Configuration
Helpdesk call support
Application support
Ticketing system proficiency
Network Administration
Software Licensing
VoIP Support
Technical Support
User Support
LAN/WAN
Issue Troubleshooting
Network configuration
Wide-area Networks
IT Security Management
Wireless Networking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Specialist
Vonage
12.2023 - Current
Customer Service Advocate
CBRE
05.2023 - 08.2024
Bachelor of Arts - BBA, Business, Management, Marketing, And Related
University of Humanity And Economics Lodz ( AHE)
07.2022 - 07.2025
Customer Service Advisor
Capita
01.2022 - 04.2023