Yves Iradukunda
Warsaw
Summary
Senior Process Executive specialized Customer Service and IT Support with knowledge in Business Administration and sales management .
Newly graduated master in Economics, field of International Business and Digital Marketing.
Skilled in Information Technology specialized in virtualization and cloud computing with extensive experience in customer service representative and business communication . Knowledgeable and dedicated customer service professional Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization with skills in identifying and resolving complex technical problems.
Overview
1
1
Certification
Education
MBA - Economics/ International Business
WSB Merito Warsaw
Warsaw / Poland 07.2023
BBA - Management
Ines Ruhengeri
Musanze / Rwanda06.2018
Skills
- Salesforces
- CRM
- Accomplished IT skills which I use in IT Support
- Maps Reporting
- Cloud computing
- Troubleshooting
- Active Directory
- Help Desk Support
Soft Skills :
- Excellent communication
- Management Skills
- Team Work Skills
- Critical thinking
- Telephone Etiquette
Certification
- Salesforces Certified Administrator Training
- Microsoft AZ-500 Certification : Azure security Technologies
- Active directory on Windows Servers
- Cisco IT Essentials Certification of completion
- Project Genius - Generative AI certification
- ChatGPT : Complete ChatGpt course for work 2023 (Ethically)
- SQL for beginners
Languages
French
Advanced
C1
English
Advanced
C1
Accomplishments
- Consistently Maintained high customer satisfaction ratings.
References
- Anna Palczewska : Team Manager and supervisor at Cognizant Technology Solutions
Email : anna.palczewska@cognizant.com
- Nduwamungu Marcel : Assistant Manager, ECOMEC ltd
Email : nduwarcelin@gmail.com
Timeline
MBA - Economics/ International Business
WSB Merito Warsaw
BBA - Management
Ines Ruhengeri
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