Yves Pacifique KUNDA
Content Moderator
Poznan,30
Summary
Experienced professional with a diverse skill set, including critical thinking, creativity, communication, time management, interpersonal, customer service, and analytical skills. Strong track record of success in various industries, capable of achieving business objectives.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Content Analyst
Save The Children
05.2022 - 09.2022
- Analyzed news articles and social media posts to identify patterns and gain insights
- Demonstrated proficiency in analyzing diverse data sources with strong analytical skills
- Demonstrated exceptional communication and client management abilities to deliver valuable recommendations and insights to clients
- Quickly adapted to shifting priorities and successfully met tight deadlines
- Worked efficiently with team members and stakeholders to deliver high-quality results.
Assistant Manager
Coffe Chat
01.2021 - 05.2022
- Managed team of 6, oversaw 90% customer satisfaction rate, and achieved 110% of pre-established customer service goals
- Managed Company orders, Expenditures and sales to meet budget and revenues targets
- Events planned such birthdays, wedding, and other kinds of party
- Menu planned, worker's shift scheduled and daily updates of shops promotion on social media
- Resolved customers complaints and handled refund, discounts, to promote satisfaction.
Senior Process Executive
Cognizant
05.2023 - 02.2024
- Reduced operational risks while organizing data to forecast performance trends.
- Investigated basic issues and escalated more complicated concerns.
- Conducted detailed data analyses for informed decision-making and proactive problem-solving.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Customer Service Representative
Majorel
10.2022 - 05.2023
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master of science in Environmental Engineering and Protection -
Uniwersytet Przyrodniczy W Poznaniu
Poznań, Poland 10.2022 - Current
Bachelor of science in Forestry -
University of Rwanda
Huye, Rwanda 09.2016 - 01.2021
Skills
Interpersonal Skills
Project Management and Marketing
Decision Making
Multitasking and Time Management
Content analysis
Microsoft skills
ArcGIS
Problem-Solving
Critical Analysis
Text Writing
Interpersonal Skills
Timeline
Senior Process Executive
Cognizant
05.2023 - 02.2024
Customer Service Representative
Majorel
10.2022 - 05.2023
Master of science in Environmental Engineering and Protection -
Uniwersytet Przyrodniczy W Poznaniu
10.2022 - Current
Content Analyst
Save The Children
05.2022 - 09.2022
Assistant Manager
Coffe Chat
01.2021 - 05.2022
Bachelor of science in Forestry -
University of Rwanda
09.2016 - 01.2021