Summary
Overview
Work History
Education
Skills
Languages
Timeline
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YVETTE Uwemeye

Katowice

Summary

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Diligent problem-solver with resourceful approach to challenges and organized style.Excellent communicator with focus on results.

Overview

2
2
years of professional experience

Work History

Senior IT Operator

SOPRA STERIA
06.2022 - Current
  • Providing IT-related service for foreign clients;
  • Manage incoming requests according to the procedures;
  • Escalating requests to the 2nd support line.

Junior ICT Engineer

ATOS
09.2021 - Current
  • Adhered to timelines to meet quality assurance targets
  • Carried out day-day-day duties accurately and efficiently. Registering, transferring and resolving basic issues related to IT technologies.
  • Served customers and followed outlined steps of service. Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BBA - Business Management

Wyższe Szkoły Bankowe W Torun
POLAND
03.2023

High School Diploma -

Groupe Scolaire Notre Dame De Lourdes
Rwanda
10.2017

Skills

  • Microsoft Office
  • Problem-Solving
  • Troubleshooting
  • Team Building

Languages

kinyarwanda
Native language
English
Advanced
C1
French
Intermediate
B1

Timeline

Senior IT Operator

SOPRA STERIA
06.2022 - Current

Junior ICT Engineer

ATOS
09.2021 - Current

BBA - Business Management

Wyższe Szkoły Bankowe W Torun

High School Diploma -

Groupe Scolaire Notre Dame De Lourdes

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YVETTE Uwemeye