Yvonne Chidhakwa
Lublin
Summary
I am a result-oriented and customer-centric professional with a strong passion for providing exceptional support. Demonstrated ability to connect with customers on a personal level, understand their unique needs, and deliver effective solutions. Highly skilled in active listening, problem-solving, and maintaining a calm demeanour in fast-paced environments. I am proficient in various communication channels and customer support software. I am highly committed to continuous learning and staying updated with industry trends. I am eager to contribute to a team that values exceptional customer service and strives for customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Support Part time (Remote)
Afrobaltics OU
01.2022 - 12.2022
- Providing prompt and accurate assistance to customers through various communication channels (phone, email, chat, social media)
- Addressing customer inquiries, concerns, or issues related to products, services, billing, or technical support
- Offering clear and concise information, troubleshooting guidance, and resolving problems to ensure customer satisfaction
- Identifying and analyzing customer issues or complaints, applying critical thinking and problem-solving skills to offer appropriate solutions
- Collaborating with internal teams or departments to escalate and resolve complex or escalated issues
- Following company policies and guidelines while maintaining a positive and professional attitude
- Maintaining accurate and detailed records of customer interactions, inquiries, and resolutions in the CRM software
- Updating customer profiles with relevant information, such as contact details, preferences, and previous interactions
- Documenting feedback, product issues, or recurring problems for internal review and improvement purposes
Customer relations agent
Kumusha Deliveries
01.2021 - 01.2022
- Building and maintaining strong relationships with customers by providing personalized assistance, addressing inquiries or concerns, and serving as a primary point of contact
- Proactively engaging with customers to understand their needs, ensuring customer satisfaction, and fostering long-term loyalty
- Handling customer complaints, concerns, or escalations with professionalism, empathy, and a focus on finding satisfactory resolutions
- Investigating issues, coordinating with internal teams or departments to address customer concerns, and providing timely updates and solutions to ensure customer retention and satisfaction
- Effectively communicating with customers through various channels (phone, email, chat, social media) to provide accurate information, answer questions, and guide them through processes or procedures
- Offering technical support, troubleshooting assistance, or product/service recommendations based on customer needs
- Collecting, analyzing, and documenting customer feedback, including suggestions, complaints, or praise
- Summarizing customer insights and trends to provide actionable recommendations for improving products, services, or customer experience
- Collaborating with relevant teams to implement improvements and measure the impact on customer satisfaction
Customer sales representative
OK supermarket
01.2019 - 01.2021
- Interacting with customers in a friendly and professional manner, actively listening to their needs, and providing personalized assistance to drive sales
- With an in-depth product knowledge of the company, I was able to effectively communicate product features, benefits, and value propositions to customers
- I identified opportunities to upsell or cross-sell products and services to customers based on their needs, preferences, and buying history
- Utilizing persuasive techniques to maximize sales revenue
- I accurately process customer orders, ensuring that all required information is collected, and verify the availability of products or services as well as follow up with relevant teams to ensure timely order fulfilment
- Addressing customer questions, concerns, or complaints in a prompt and satisfactory manner
- Finding appropriate resolutions, escalating complex issues when necessary, and maintaining a positive customer experience throughout the interaction
- Cultivating strong relationships with customers by providing exceptional service, following up on their satisfaction, and fostering long-term loyalty
- Maintaining accurate customer records and updating contact information as needed
Education
First Class In Bachelor Of Sciences In Nursing - Nursing
Akademia Nauk Stosowanych Im. Wincentego Pola
Lublin, Poland07.2024
Senior high school certificate -
Oakdale Senior School
Zimbabwe01.2018
Junior High school Certificate -
Kriste Mambo Girls Junior high School
Zimbabwe01.2016
Skills
- Ability to Work in a Team
- Communication Skills
- Analytical Thinking Skills
- Management
- Excellent Communication
- Microsoft Word
Languages
English
Timeline
Customer Support Part time (Remote)
Afrobaltics OU
01.2022 - 12.2022
Customer relations agent
Kumusha Deliveries
01.2021 - 01.2022
Customer sales representative
OK supermarket
01.2019 - 01.2021
First Class In Bachelor Of Sciences In Nursing - Nursing
Akademia Nauk Stosowanych Im. Wincentego Pola
Senior high school certificate -
Oakdale Senior School
Junior High school Certificate -
Kriste Mambo Girls Junior high School
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