Results-driven KYC Investigation III Specialist at ING Hub Poland with a strong background in risk-based investigations focused on detecting suspicious activities related to money laundering, terrorist financing, and tax evasion. Expertise in managing complex transaction monitoring alerts and cases, ensuring thorough and effective investigations. Previous experience as an Administrator at Z&I FOODSTUFF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ involved skills in recruiting, training staff, and budget management. A role as Sales Department Manager at IRSHAD MALEK FOODSTUFF demonstrated the ability to achieve sales targets through strategic planning and team leadership. Committed to enhancing investigative skills and contributing to team performance and organizational success through strong communication, organizational abilities, and digital proficiency.
Work History
AML Investigations - SAR Control Analyst
ING Hub Poland
10.2025 - Current
Inputs and reviews Suspicious Activity Reports (SARs) reporting anomalous or potentially suspicious activity and communicates with various SAR writing groups to ensure timely and accurate submissions of these reports
Conducts Quality Check of SARs created by investigators to ensure SAR filings are complete and accurate
Reviews customer and account activity including transactions data and customer relationships to confirm red flags and suspicious activities that require reporting
Performs name and account based research on lists and reports provided through established resources to support accurate filing process
Maintains familiarity with appropriate investigation and research techniques to support AML activities, including research utilizing bank systems, intranet, internet and external vendor solutions as appropriate
Effectively communicates within the AML Investigations organization and across other functions/areas in HBUS, effectively conveying key information to both internal and external audiences as appropriate.
Maintains knowledge of internal escalation processes to ensure appropriate approvals are received prior to completions of SAR filings
Identifies significant cases that require notification to management
RFI Specialist-AML (Anti Money Laundering)
ING Hub Poland
07.2025 - 09.2025
Serve as the central point for managing Requests for Information (RFI) related to suspicious transactions or clients as part of ING’s AML compliance program.
Collaborate closely with KYC Investigators, Transaction Monitoring Analysts, and Compliance teams to assess and gather additional information required for complex AML cases.
Analyze transaction data, customer profiles, and documentation to provide informed responses to internal and external RFI inquiries.
Support the enhancement of AML investigative processes by identifying trends and recommending improvements to RFI workflows.
Maintain high standards of data accuracy and documentation to ensure audit readiness and regulatory compliance.
Contribute to ongoing training initiatives to raise awareness of RFI processes across AML and KYC functions.
KYC investigation III specialist
ING Hub Poland
01.2023 - Current
Conducted risk-based investigations on complex transaction monitoring alerts and cases.
Evaluates customer and transaction data to determine if flagged activity is typical within known customer behavior.
Ensured quality and effectiveness in investigative work.
Applied knowledge and experience to determine if alerts required further investigation.
Captured data, conclusions and supporting evidence for each alert investigated.
Collaborated with colleagues to develop and enhance various investigations.
Participated actively in team development initiatives and training programs.
Administrator
Z&I FOODSTUFF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
01.2021 - 12.2022
Recruiting, training and supervising staff
Agreeing and managing budgets
Planning menus
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business
Ordering supplies
Handling customer enquiries and complaints
Taking reservations
Greeting and advising customers
Problem solving
Preparing and presenting staffing/sales reports
Keeping statistical and financial records
Assessing and improving profitability
Setting targets
Handling administration and paperwork
Liaising with customers, employees, suppliers, licensing authorities and sales representatives
Making improvements to the running of the business and developing the restaurant
Sales Department Manager
IRSHAD MALEK FOODSTUFF
12.2017 - 01.2021
Achieving growth and hitting sales targets by successfully managing the sales team
Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
American Sales executive-Internship
ML Components GmbH
07.2017 - 09.2017
Initiates and coordinates development of action plans to penetrate international markets
Demonstrates the ability to gather order information and submit detailed information for processing orders
Maintains accurate records of all sales and prospecting activities including sales calls, closing sales and other follow up activities
Complete understanding of quotes process and pricing
Provide timely feedback to senior management regarding international sales performance
Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Customer Service Representative
N.D Cable Network
06.2010 - 09.2015
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines
- Take the extra mile to engage customers
Education
Master of Business Administration - Finance
Alcide De Gasperi University of Euroregional Economy
Józefów, Poland
11.2017
Diploma in Medical Laboratory Technologist - Laboratory Technician
Professional Development Studies: Case Structured Investigations Training (CSI), Sept 2025
Completed Coursework: AML Case Investigations Skills , Feb 2025
Completed Coursework: Sanction Compliance Foundation , Nov 2023
Completed Coursework: AML Foundations, Nov 2023
Languages
English
Full Professional
Polish
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Professional Working
Timeline
AML Investigations - SAR Control Analyst
ING Hub Poland
10.2025 - Current
RFI Specialist-AML (Anti Money Laundering)
ING Hub Poland
07.2025 - 09.2025
KYC investigation III specialist
ING Hub Poland
01.2023 - Current
Administrator
Z&I FOODSTUFF SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
01.2021 - 12.2022
Sales Department Manager
IRSHAD MALEK FOODSTUFF
12.2017 - 01.2021
American Sales executive-Internship
ML Components GmbH
07.2017 - 09.2017
Customer Service Representative
N.D Cable Network
06.2010 - 09.2015
Diploma in Medical Laboratory Technologist - Laboratory Technician
Gujarat Technological Institute of Baroda
Bachelor of Science - Botany
The Maharaja Sayajirao University of Baroda
Master of Business Administration - Finance
Alcide De Gasperi University of Euroregional Economy
Custom Section
Master in Business Administration, Alcide De Gasperi University of Euroregional Economy, Józefów, Poland, 10/01/15, 11/30/17, Language course English, Polish, Statistics, Management concept, Core subjects, International and global marketing, International finance, Human resource management, Managerial accounting
Bachelor of Science in Botany, The Maharaja Sayajirao University of Baroda, Vadodara, India, 06/01/07, 05/31/10, Studied botany (Study of Flora) as a principle subject., Studied Chemistry & Zoology.
Diploma in Medical Laboratory Technologist, Gujarat Technological Institute of Baroda, Vadodara, India, 10/01/08, 10/31/09, Studied Hematology (Study of Red Blood Cells, White Blood Cells, Platelets)., Microbiology (Study of Bacteria, Virus, Fungi)., Serology (Study of Serum & Body Fluids).