Zelal YARDIMCI

Cognizant Technology Solutions

01.2020 - 01.2024

Oversaw change management duties during new business process onboarding, reducing productivity interruptions.
Enhanced process qualification to facilitate monitoring of correlations and metric trends.
Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
Assisted in recruiting, hiring and training of team members.
Collaborated closely with research and development teams to bring innovative ideas from conceptualization through implementation stages.
Conducted detailed data analyses for informed decision-making and proactive problemsolving.
Standardized processes for increased consistency, reliability, and ease of replication across departments.
Cultivated strong relationships with stakeholders to integrate their feedback into process improvements.
Trained and guided team members to maintain high productivity and performance metrics.
Prepared accurate documents for customer and business needs.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Excellent communication skills, both verbal and written.
Strengthened communication skills through regular interactions with others.
Skilled at working independently and collaboratively in a team environment.
Organized and detail-oriented with a strong work ethic.