Zofia Bartkowiak
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
POZ Renata Grabowska, Maria Nowak, Danuta Chrzanowska- Skrzypczak
06.2023 - Current
- Working with the Somed and SIMP systems
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Contact and collaboration with doctors
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Customer Service Specialist
Call Center Viavox
07.2022 - 03.2023
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Information Desk Attendant
MTP Poznań Termedia
03.2022 - 03.2022
- Provided exceptional service through friendly demeanor, attentive listening, and prompt assistance to all guests.
- Resolved visitor inquiries with clear communication and comprehensive knowledge of venue operations.
Education
Bachelor's Degree - Economy
Univercity of Life Sciences
Poznan, Poland06.2023
Skills
- Multitasking and Organization
- Computer Skills, Ms Office
- Office Administration
- Phone and Email Etiquette
- Team Leadership
- Problem-Solving
- HIPAA Regulations
- Data Interpretation
- Agricultural Economics
Education info - Scholarships Awards achievements
Rector's Scholarship at UP Poznań 2022-2023
1st place in the StartUPP Pulse Competition funded by the U.S. Embassy Warsaw for the best business model for inventions developed by scientists at the University of Life Sciences
1st place at the Student Scientific Circles Session of the Poznań University of Life Sciences for presenting a report titled: 'Awareness of protesting farmers in the context of European challenges in the agricultural sector'."
Social experience
Parliament of the European Union, 06/01/23, 06/04/23, Study Trip to Brussels, In 2023, along with several other students, I traveled to Brussels as part of a study program. I had the opportunity to visit EU institutions such as the European Commission and the Parliament. I met with important figures from the world of politics, including Jerzy Buzek, Leszek Miller, Marek Belka, Ewa Kopacz, and Commissioner Janusz Wojciechowski. I deepened my knowledge on topics related to the EU and familiarized myself with the functioning of its bodies.
Personal Information
Date of Birth: 12/30/00
Certification
Intermediate Excel Course
Soft Skills Course - Communication and Personal Development
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Medical Office Assistant
POZ Renata Grabowska, Maria Nowak, Danuta Chrzanowska- Skrzypczak
06.2023 - Current
Customer Service Specialist
Call Center Viavox
07.2022 - 03.2023
Information Desk Attendant
MTP Poznań Termedia
03.2022 - 03.2022
Bachelor's Degree - Economy
Univercity of Life Sciences
Intermediate Excel Course
Soft Skills Course - Communication and Personal Development
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