Excel
Zsombor Sztyehlik
Analyst
Krakow
Summary
Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in Salesforce, Excel, PowerBI and CRM systems illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality. Experienced Super User and Data Analytic roles 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Success Specialist
Shell
Krakow
10.2019 - 10.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recommended successful changes, improvements or enhancements in products to product development team based on customer feedback, which increased performance and sales numbers.
- Super User.
- Salesforce expert.
- Data Analytics Champion.
Sport Manager
Decathlon
Budapest
09.2018 - 07.2019
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed overstocking, restocking and inventory control procedures during shifts.
Education
No Degree - Sport Manager
Hungarian University of Sports Science
Budapest 04.2001 -
No Degree - Recreation Management
Széchenyi István University
Győr 04.2001 -
Skills
Creative problem solving
CRM
Technical Support
Report preparation
Data analysis
Use Cases
Application support
Technical issues analysis
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with different numbers of teams in the development of System deployments and high number of Projects.
- Used Microsoft Excel to develop spreadsheets to increase efficiency, gain analytical insights.
Software
PowerBI
CRM
Salesforce
Timeline
Customer Success Specialist
Shell
10.2019 - 10.2022
Sport Manager
Decathlon
09.2018 - 07.2019
No Degree - Sport Manager
Hungarian University of Sports Science
04.2001 -
No Degree - Recreation Management
Széchenyi István University
04.2001 -