Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
BusinessAnalyst
Zsombor Sztyehlik

Zsombor Sztyehlik

Analyst
Krakow

Summary

Quality expert with success reviewing features and assessing functionality to identify common and complex software problems. Special experience in Salesforce, Excel, PowerBI and CRM systems illustrated throughout career accomplishments. Collaborates with cross-functional team members to enhance software package quality. Experienced Super User and Data Analytic roles 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Customer Success Specialist

Shell
Krakow
10.2019 - 10.2022
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Recommended successful changes, improvements or enhancements in products to product development team based on customer feedback, which increased performance and sales numbers.
  • Super User.
  • Salesforce expert.
  • Data Analytics Champion.

Sport Manager

Decathlon
Budapest
09.2018 - 07.2019
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed overstocking, restocking and inventory control procedures during shifts.

Education

No Degree - Sport Manager

Hungarian University of Sports Science
Budapest
04.2001 -

No Degree - Recreation Management

Széchenyi István University
Győr
04.2001 -

Skills

    Creative problem solving

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Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with different numbers of teams in the development of System deployments and high number of Projects.
  • Used Microsoft Excel to develop spreadsheets to increase efficiency, gain analytical insights.

Software

Excel

PowerBI

CRM

Salesforce

Timeline

Customer Success Specialist

Shell
10.2019 - 10.2022

Sport Manager

Decathlon
09.2018 - 07.2019

No Degree - Sport Manager

Hungarian University of Sports Science
04.2001 -

No Degree - Recreation Management

Széchenyi István University
04.2001 -

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