Zuleyha Bakhishova
Baku,02
Summary
Dynamic professional with a proven track record at Askartour Travel Agency, excelling in customer service and team leadership. Skilled in developing effective social media strategies, I enhanced brand awareness and engagement while fostering a productive work environment. Committed to continuous self-improvement and adept at resolving conflicts to ensure high-quality service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Outgoing Manager
Askartour Travel Agency
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Secretary, Social Media Manager
Azerbaijan Writers’ Union
08.2023 - 02.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
Social Media Manager, Mobile Content Creator
Nurano Coffee
12.2023 - 06.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
Social Media Manager, Mobile Content Creator
Nur Accessories
05.2023 - 10.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Increased brand awareness by developing and implementing effective social media strategies.
Azerbaijani Language and Literature Teacher
Elm Training Center
04.2022 - 06.2023
Azerbaijani Language and Literature Teacher
Alpha Academy
04.2021 - 02.2023
Education
Azerbaijani Language And Literature Teacher
Azerbaijan State Pedagogical University
Baku, Azerbaijan07-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Proactive in professional activities
- Skilled in teamwork
- Persistent and resilient in tasks
- Highly responsible for assignments
- Strong leadership abilities, adept at managing challenges successfully
- Constantly working on self-improvement
Certification
- Microsoft Word (Excellent)
- Microsoft Teams (Excellent)
- PowerPoint (Excellent)
- Canva (Good)
- CapCut (Excellent)
VOLUNTEER EXPERIENCE
- Volunteer at "Formula 1" competitions (2023/2024)
- Volunteer within Baku City Circuit
- Volunteer at "GONC" Volunteers Public Association
- Participant in "Bir" Student-Volunteer Program
- Volunteer at Azerbaijan Student Trade Union
- Event organization volunteer activities
Languages
Azerbaijan
Bilingual or Proficient (C2)
English
Intermediate (B1)
Russian
Elementary (A2)
Turkish
Advanced (C1)
Timeline
Outgoing Manager
Askartour Travel Agency
08.2024 - Current
Social Media Manager, Mobile Content Creator
Nurano Coffee
12.2023 - 06.2024
Secretary, Social Media Manager
Azerbaijan Writers’ Union
08.2023 - 02.2025
Social Media Manager, Mobile Content Creator
Nur Accessories
05.2023 - 10.2023
Azerbaijani Language and Literature Teacher
Elm Training Center
04.2022 - 06.2023
Azerbaijani Language and Literature Teacher
Alpha Academy
04.2021 - 02.2023
Azerbaijani Language And Literature Teacher
Azerbaijan State Pedagogical University
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