Zuzanna Augustyniak
Gdansk
Summary
Energetic, optimistic and ambitious KYC/AML Analyst, with over 4 years of experience in this sector. During my career development, I had an opportunity to be the Deputy of Team Leader and Quality Checker. I have finished internal company academies: Quality Checker Development Programme and Find Leader in You Academy. I have also passed Internal AML/KYC Certifications - level 1 and 2. I am also an internal trainer in the soft skills area, i.e. communication skills and time management. Personally, I am developing my coaching skills as currently I am on the path of ICF Accreditation to become certified coach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operational Specialist/Quality Checker
PwC Polska
08.2022 - Current
- Performing risk-based quality check/quality assurance controls on KYC activities performed upon corporates and financial institution customers to secure they are meeting the high standards expected, based on existing policies and work instructions
- Supporting the development and ongoing adjustment to the quality check controls performed
- Working to build a good and respectful relationship with personnel on all sites performing KYC/EDR reviews, to enable smooth and two-way communication in regards to quality control activities performed
- Providing feedback to personnel performing KYC/EDR review and review work to secure necessary improvements to case quality, as well as support their skill and knowledge development
- Support in identifying areas within the KYC process where improvement is needed to processes, instructions or tools, and recommending potential activities.
Deputy of a Team Leader
PwC Polska
08.2022 - 12.2023
- Analyzing process workflow and ensure resource utilization is optimized
- Ensuring that processes are reviewed on a regular basis in order to increase productivity by making processes more efficient
- Building effective relationships with other teams and clients
- Supporting Team Leader and Senior Management in team meetings, incident review meetings and improvement brainstorming
- Supporting Team Leader and Senior Management in ensuring a constructive, open communication and learning culture is established in relation to errors and incidents
- Maintaining technical and process expert knowledge to support team members in difficult cases, taking ownership when necessary.
AML/KYC Analyst
PwC Polska Sp z o.o.
04.2020 - 08.2022
- Working on various AML projects in the role of Analyst and cooperating with other team members
- Reviewing customer profiles from different business clusters, with different risk and Due Diligence levels
- Performing Due Diligence review including: investigation of general information on customers, performing screening, assigning risk level, identifying ownership structure, identifying key controllers and Politically Exposed Persons
- Client Exposure while contacting Client's Front Office, Compliance, Senior Management as well as Money Laundering Reporting Officers
- Gathering and analyzing documents according to regulatory requirements and Clients' guidance
- Completing internal trainings covering wide spectrum of AML areas: KYC, screening, FATCA, transaction monitoring, sanctions, etc.
Junior Air Claim Specialist
Air Help LTD
07.2019 - 03.2020
- Online customer support - phone calls, e-mails (English only)
- Verification of claiming process according to EC261/2004 law
- Collecting documents and checking them with jurisdictional requirements, collaboration with another departments (i.e
- Legal Department, Airline Relations), another tasks deputed by manager.
Junior Customer Service Specialist
EasySend Sp z o.o.
04.2017 - 06.2019
- Online customer support (phone calls, e-mail, chat) - individual and business customer
- Making bank transfers in order to send customer's funds abroad
- Foreign exchange trading via bank platform (for business customers)
- Verification of customer's documents - security reasons, also according to AML.
Front Desk
Crossfit Trójmiasto
01.2016 - 03.2017
- Greeting customers, accepting deliveries, collecting payments from customers (gym memberships, supplements, etc.), answering inquiries about crossfit, assisting coaches during their daily duties, additional tasks deputed by manager.
Financial Department Internship
Seo Fabryka Sp z o.o. Sp K.
07.2015 - 09.2015
- Preparing and sending invoices, documentation, correspondence
- Support for Debt Collection Department- registry of websites
- Keeping order in company's documentation
- Using company's car in order to fulfill additional tasks deputed by boss.
Education
ISTQB Manual Tester -
CodersLab
03.2020
Master - Economics
University of Gdansk Faculty of Economics
06.2017
Bachelor - Economics
University of Gdansk Faculty of Economics
06.2015
Skills
- Decision Making
- Problem Solving
- Leadership skills
- Teamwork oriented
- Communication skills
- Coaching skills
- Analytical thinking
- Excellent Communication Skills
Languages
English
Details
Gdansk, +48503068311, zuzanna.augustyniak@o2.pl, 08/08/93
Hobbies and Interests
- Sports (CrossFit)
- Literature
- Psychology
- Acoustic guitar
Certification
Internal AML/KYC certification level 1 and 2
Certification of completed Find Leader in you academy
Certification of completed Quality Checker Development Programme
Timeline
Operational Specialist/Quality Checker
PwC Polska
08.2022 - Current
Deputy of a Team Leader
PwC Polska
08.2022 - 12.2023
AML/KYC Analyst
PwC Polska Sp z o.o.
04.2020 - 08.2022
Junior Air Claim Specialist
Air Help LTD
07.2019 - 03.2020
Junior Customer Service Specialist
EasySend Sp z o.o.
04.2017 - 06.2019
Front Desk
Crossfit Trójmiasto
01.2016 - 03.2017
Financial Department Internship
Seo Fabryka Sp z o.o. Sp K.
07.2015 - 09.2015
ISTQB Manual Tester -
CodersLab
Master - Economics
University of Gdansk Faculty of Economics
Bachelor - Economics
University of Gdansk Faculty of Economics
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