Zuzanna Krzempek

• Developed long-lasting relationships with clients to ensure consistent retention and loyalty
• Managed risk effectively by closely monitoring client portfolios and making timely adjustments
• Provided exceptional customer service, addressing client inquiries promptly and professionally
• Participated in networking events to expand professional connections and attract new clientele
• Monitoring competitor activities to gather strategic information and insights into what competitors are doing in the market
• Creating newsletter content, including headlines, main body content, and call-to-action, to enhance recipient engagement
• Managing the corporate social portal for bank employees to effective communication and team interaction

• Generated leads for future business opportunities by collecting customer contact information during promotional events
• Educated consumers about product benefits, leading to increased interest and sales conversion
• Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience
• Maintaining a positive brand image

Achieved increased lead conversion rates through targeted marketing campaigns based on detailed customer segmentation within the CRM platform

• Executing property/life/compliance campaigns
• Acquiring clients for property/life insurance and coordinating meetings with agents
• Providing telephone customer support and directing calls to appropriate departments -Obtaining consents for contact -Setting up customer accounts on the 'mojepzu' platform