Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
Training
Generic
Zuzanna M. Łukaszewicz

Zuzanna M. Łukaszewicz

Warsaw

Summary

Dedicated artwork production specialist, sales support specialist, and project manager with a passion for creating innovative solutions and helping others. Equipped with a unique blend of creativity, attention to detail, and strong project management skills. Thrives in fast-paced environments to drive successful outcomes and exceed expectations. Proven track record of delivering results and eager to make a meaningful impact in a new opportunity.

Overview

2026
2026
years of professional experience

Work History

Senior Artwork Manager/Client Service Coordinator

Colgate Palmolive Co
2025 - Current

● Execute the routing and approval of packaging artwork in Colgate’s artwork approval system, ensuring completion against proper approval requirements and timeline milestones are maintained.

● Ensure inputs and deliverables are complete per Colgate guidelines. Review and approve accuracy of packaging artwork

● Manage Cost Tracking and Invoice Processing for Mechanical & Prepress Artwork for their scope of work

● Provide clear feedback/direction to artwork providers and print suppliers based on requested changes

● Provide training and guidance to users of the Colgate’s global artwork approval system

● Coordinate resolution to issues / inconsistencies in artwork approval feedback, elevating to Routing Hub Manager as needed.

● Support artwork process continuous improvement projects

Senior Artwork Production Specialist/Senior Client Manager

SGK/Lipton
2022 - 2025

Skills:

· Robust Artwork Production knowledge: colour management, technical builds, and print industry experience

· Project Management skills

· Process oriented, capable to understand the business model and processes

· Data Management experience

· External partner management experience

· Experience in FMCG, Agency or printing industry

· Software

· Microsoft office

· Artwork Management system

· Priority setting / organizing

· Customer focus

· Cross cultural awareness

· Listening skills

Key responsibilities

- Drive the Artwork execution internally and externally to deliver projects on time and on quality, report Execution progress and execute administrative tasks .

- Work in the interest of the Client, using the internal processes, systems and liaising with any internal and external stakeholders involved directly and indirectly to the Artwork Development processes (packaging developers, marketing, regulatory/legal, supply chain, activity management, procurement, master data, IT, printers, agencies).

- Report any issues, challenges or risks linked to the Artwork development process and propose any process and tools improvement contributing to Artwork execution efficiency.

- Prepare & Deliver accurate Client Reporting Weekly/Monthly to ensure effective decision making, drive ownership of projects & instil confidence.

-Build brighter futures through Coaching, Mentoring, and nurturing the Artwork team to ensure they are fit for now and the future.

-Key Client contact & point of escalation forming partnerships to deliver powerful decisions and results (Client & Team).

- Adhere to Best Practice and champion Process whilst knowing when to adapt to ensure best outcomes.

Project / Process Management

· Drive Artwork process: set up project timeline, involve the right resource to deliver Artworks, ensure all tasks are delivered on time, liaise with resources to understand Artworks tasks status, report and communicate project status on a weekly basis.

· Monitor project progress using the required templates.

· Collaborate with the broader Artwork project team and its stakeholders to deliver project on time and report status, risks, issues to the team.

· Track tooling and services spends and monitor against billing.

Artwork Production Specialist

Unilever
04.2022 - 2023
  • Collaborate with marketing and design agencies at the design phase, providing guidance and technical inputs to ensure that the design is technically printable before the artwork is routed for internal approval.
  • Set-up and run pre-production meetings bringing together design agencies, print management agencies, printers and internal stakeholders to ensure that quality and consistency is maintained from artwork to print phase of the process.
  • Ensure that master design files are created according to prescribed toolbox specifications and handed over to the print management agencies correctly, and that the printed artwork matches the design requirements.
  • Work with marketing to ensure visibility on artwork cost and spend, and that the printed packaging is optimized for cost e.g. print process, number of colours etc.
  • Take accountability for delivery of mechanical artwork and separation files to printers, proactively manage issues if/as they arise with guidance from the senior APS's in the team.
  • Accountable for the daily and operational Artwork activities.
  • Create and manage projects in the internal artwork management system adhering to Unilever’s defined artwork process Manage the delivery of digital pack images following Artwork Excellence process, to the right quality and on time.
  • Work closely with the cross functional team and the external agencies, managing expectations for your tasks relating to status, timings and technical expertise.
  • Ensure that the print management agency follows the approved rate cards and service level agreements, and that responsible procurement and payment procedures are followed, in line with company policy.
  • Approve color reliable proofs on behalf of marketing to ensure that the proof meets marketing’s expectations.
  • Sourcing of printer specifications and align them to the defined processes and ways of working.
  • Approve color standards (1st press pass) if not covered by the print management agency and distribute to the relevant parties if required.
  • Coordinating some projects simultaneously; working with various cross-functional team members as well as multiple external stakeholders at the same time.
  • Work through multi-cultural environment and people / partners in many different countries.
  • Managing artwork in a continuously changing environment, where timelines are always tight and artwork is always on the critical path for delivery. Delivering this on time and efficiently.
  • Working with a process and online system that requires discipline from others.
  • Managing the external vendor’s compliance within agreed lead time and quality of delivery, compliance to rate card and processes, particularly when they are not co-located in the same country.
  • Functioning as a artwork contact and business partner to Marketing and other functional teams from design to artwork to print phase of the process.
  • Manage and report on print management agencies performance based on Unilever evaluation criteria.
  • Collaborated with cross-functional teams to streamline production processes and enhance efficiency.
  • Operated and maintained production equipment to ensure optimal performance and output quality.

Artwork Production Specialist/Client Service Representative

Lipton Tea
2022 - 2023

Supports the Company’s profitability efforts by managing efficient, accurate, and timely coordination of the assigned project activities.
• Supports the Account Team in its effort to increase revenue through selling additional products and services across the business portfolio.
• Participates in the development of innovative proposals to capture both account growth and new business opportunities.
• Ensures the meeting of volume and revenue targets for each account.
• Builds new relationships and nurturing existing relationships with internal and external clients.
• Serves as the main day-to-day contact on current projects for clients, suppliers, external partners, and the Account team; provides timely responses to all inquiries.
• Participates in meetings with existing clients and internal teams to identify adequate new services/offerings to meet clients’ evolving needs as required; serves as the Subject Matter Expert on processes, capacity, timelines, etc.
• Ensures high quality standards in all client deliverables.
• Coordinates client-specific projects throughout the lifecycle, including estimate creation, selection of appropriate projects and sub-projects, assignment of resources, monitoring project progress, and generation of the client/project invoice.
• Translates client requests and requirements into detailed, and sometimes technical, instructions for project teams.
• Partners with the client, the Account Team, and project teams to resolve identified project issues.
• Ensures accurate and timely invoices are generated by maintaining correct project details and supporting evidence, including change orders and rework, throughout the project lifecycle.
• Initiates new data item requests utilizing the Master Data Management (MDM) process and guidelines to ensure accurate client, project, and financial details are available in the system.
• Partners with Client Integration and the Account Team to ensure a smooth transition for new clients; attend pre-integration and planning meetings as needed.
• Participates in cross-functional teams to develop and/or adapt processes, policies, and workflows to improve efficiency, accuracy, speed, quality, etc.
• Provides solutions for business-related issues and situations and generate specific plans that achieve objectives.
• Manages and balances marketing budgets to maximize Return on Investment (ROI) and drive incremental sales.
• Provides expertise on customer pricing and promotional planning.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

Artwork Project Leader

Wella
09.2020 - 2022
  • Owning and driving packaging artwork development autonomously from design phase until printing as trusted artwork expert and valued business partner.
  • Leading the artwork project schedule to deliver artwork synchronized with overall initiative schedule, per initiative success criteria, with an multinational team and eternal suppliers.
  • Leading, coaching and training multinational team members on the artwork process and tools.
  • Initiating and owning artwork meetings to address, resolve or escalate issues for decisions within Initiative team and external businesses partners.
  • Thrive for continuous Artwork process improvements and efficiencies.
  • Building strong relationships and maintain them with artwork studio, print suppliers and translations agencies and lead their regular performance review.
  • Owning and tracking Artwork related budget.

Junior Administration Specialist

Astek
06.2020 - 09.2020
  • Organizing the efficient work of the office (creating and supervising the observance of appropriate procedures).
  • Supervising supplies of articles necessary for the functioning of the office supervision over economic affairs, investments, transport.
  • Tactical skills.
  • Budget management skills - Communication skills - Planning and cost awareness organization.
  • Management and administration knowledge. -Organizational skills.
  • Initiative / entrepreneurship.

Sales Support Specialist

LMC
10.2019 - 06.2020
  • Analyzing the market and competitors' offers.
  • Implementing sales plans - Selling industry products.
  • Customer service.
  • Acquiring new customers.
  • Keeping contacts with existing business partners.
  • Preparation of sales reports, analyzes and forecasts.
  • Company representation.
  • Organization of business trips.
  • Settlement of delegations.
  • Organisation of events.
  • Product development (www.pracazarogiem- TEAMIO).
  • Keeping company records.

Junior Project Manager

Direct People Innovation
05.2016 - 06.2020
  • Product development (www.pracazarogiem.pl).
  • Validation of a new business model based on user needs (approach to designing human-oriented products and services).
  • Taking part in creating design thinking at every stage (from empathy to verification of ideas).
  • Applying a lean and agile approach to work.
  • Creating and verifying the hypothesis regarding new application functions based on user data and opinions.
  • Running various types of campaigns on Facebook / Linkedin to verify ideas.
  • Cooperation with various stakeholders, mainly international (PM, media agency, graphics, customer success, UX, customers, users) - Invoicing.

Sales Support Specialist

Astek
01.2020 - 05.2020
  • Technical and sales department support.
  • Ongoing support of ASTEK Polska Consultants.
  • Coordination of business processes such as: Onboarding and Offboarding.
  • Organization of domestic and international business trips.
  • Caring for high quality of data in reporting systems.
  • Creating professional documentation.
  • Creating contracts and processes for their implementation.
  • Other ad hoc tasks.

Secretary / Office help

Konsbud Audio
04.2015 - 09.2015
  • Working on a computer
  • Answering and forwarding phone calls
  • Arranging meetings
  • Organizing faxes, printing, photocopying and scanning documents
  • Daily contact with clients
  • Conversations with foreign contractors, receiving and sending correspondence.

Education

Tourism and Recreation

Akademia Wychowania Fizycznego
05.2020

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Higher school of management and marketing
09.2020

Skills

  • Creating marketing strategies for a specific product and supervising implemented activities
  • Introducing new products for sale, market analysis
  • Monitoring competition activity
  • Taking action leading to an increase in sales
  • Searching for ways to increase sales, controlling costs and budget
  • Preparation of company documents, reports, reports and statements
  • Document flow supervision
  • Archiving documentation in accordance with applicable regulations
  • Preparation of summaries and presentations
  • Providing information to employees and clients
  • Serving customers by phone, ensuring the highest quality of services
  • Building a positive image of the company in dealing with partners and contractors
  • Microsoft Office Excel
  • Microsoft Office PowerPoint
  • JIRA
  • Team leadership
  • Customer service
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Verbal and written communication
  • Goal setting
  • Task delegation
  • Staff management
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Project management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Performance management
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Product management
  • Budget control
  • Business development
  • Business planning
  • Emergency response
  • Expense tracking
  • Brand management
  • Clear communication
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Partnership development

Languages

Polish
Russian
English

Timeline

Artwork Production Specialist

Unilever
04.2022 - 2023

Artwork Project Leader

Wella
09.2020 - 2022

Junior Administration Specialist

Astek
06.2020 - 09.2020

Sales Support Specialist

Astek
01.2020 - 05.2020

Sales Support Specialist

LMC
10.2019 - 06.2020

Junior Project Manager

Direct People Innovation
05.2016 - 06.2020

Secretary / Office help

Konsbud Audio
04.2015 - 09.2015

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Higher school of management and marketing

Senior Artwork Manager/Client Service Coordinator

Colgate Palmolive Co
2025 - Current

Senior Artwork Production Specialist/Senior Client Manager

SGK/Lipton
2022 - 2025

Artwork Production Specialist/Client Service Representative

Lipton Tea
2022 - 2023

Tourism and Recreation

Akademia Wychowania Fizycznego

Hobbies and Interests

Sport is my biggest hobby, I have participated in various sports activities from a young age, I am interested in marketing and management in addition to sport. I really like reading detective stories, in my free time I continue to learn English. I spend weekends creatively with people close to me. When I find a moment, I cook and learn new dishes.

Training

  • Marketing and Management, Akademia Wychowania Fizycznego Sep 2017 — Oct 2017
  • Microsoft , Udemy Nov 2019 — Nov 2019
  • Business information technology, Astek Feb 2020 — Feb 2020
Zuzanna M. Łukaszewicz