Zuzanna Wołoszyn
Katowice
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ryanair Customer Support With English
Concentrix CVG International Sp. Z O.o.,
10.2023 - 01.2024
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Collaborated with cross-functional teams to improve overall product quality and customer experience.
Sales Assistant
Balloons Place Miami,
05.2023 - 09.2023
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Model
Model Agency
02.2023 - 05.2023
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
Waitress
BiancoeVerde
11.2022 - 05.2023
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Intern
KPMG Poland
05.2022 - 09.2022
- Work in People & Culture department,
- Creating learning paths in 'Degree' platform,
- OpenPD support of employees
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Model
Model Agency
11.2021 - 05.2022
Model
Model Agency
10.2018 - 09.2019
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
Education
Master of Science - Neuroscience
Università Degli Studi Di Pavia
Italy09.2021
Bachelor of Science - Neurobiology
University of Gdansk
Poland07.2018
Skills
- Assertive Communication
- Customer Relations
- Project management
- Customer Relationship Management
- Written Communication
- Critical Thinking
- Adaptability
- Active Listening
- Problem Solving
- Task Prioritization
- Time Management
Certification
ESOL certificate
Volunteer Efforts
- Organization of popular science workshop: "Brain awareness day", "Night of Brains"
- Volunteers working in a lab in Nencki institute of experimental Biology in Poland (work on animals tissue)
Personal Information
Date of Birth: 11/30/95
Hobbies and Interests
- Traveling
- Fitness
- Psychology
- Dance
- Neurosciences
- Neuromarketing
Languages
Polish
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Italian
Beginner
A1
German
Beginner
A1
Timeline
Ryanair Customer Support With English
Concentrix CVG International Sp. Z O.o.,
10.2023 - 01.2024
Sales Assistant
Balloons Place Miami,
05.2023 - 09.2023
Model
Model Agency
02.2023 - 05.2023
Waitress
BiancoeVerde
11.2022 - 05.2023
Intern
KPMG Poland
05.2022 - 09.2022
Model
Model Agency
11.2021 - 05.2022
Model
Model Agency
10.2018 - 09.2019
Master of Science - Neuroscience
Università Degli Studi Di Pavia
Bachelor of Science - Neurobiology
University of Gdansk
ESOL certificate
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