Adrian Ozga
Krakow
Summary
Accomplished in enhancing customer engagement and sales, I leveraged my exceptional communication and negotiation skills at CCIG Group to surpass monthly targets. My leadership in team environments and adeptness in relationship management have consistently fostered brand awareness and customer satisfaction, positioning me as a dynamic asset to any employer seeking to elevate their customer service and sales metrics.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Lilla House
07.2024 - Current
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Customer Advisor
CCIG Group
06.2021 - 09.2021
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
Salesperson
Carrefour
06.2023 - 10.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Salesperson
AmRest Holdings SE
09.2023 - 07.2024
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Education
Bachelor of Economics - Sales Management
Uniwersytet Ekonomiczny W Krakowie
Kraków06.2025
High School Diploma -
I Liceum Ogólnokształcące W Kielcach
Kielce, Poland06.2021
Skills
- Customer Service
- Effective communicator
- Exceptional communication
- Customer Engagement
- Team Leadership Qualities
- Brand Awareness
- Conflict resolution techniques
- Relationship Management
- Sales and negotiation tactics
- Marketing
Traveling
Traveling is one of my favorite hobbies because it offers endless opportunities for learning and cultural exploration. Each visit to a new place allows me to immerse myself in its traditions, languages, and customs, broadening my perspective and deepening my appreciation for the world's diversity.
Languages
Polish
Native language
English
Advanced
C1
German
Elementary
A2
Spanish
Elementary
A2
Timeline
Brand Ambassador
Lilla House
07.2024 - Current
Salesperson
AmRest Holdings SE
09.2023 - 07.2024
Salesperson
Carrefour
06.2023 - 10.2023
Customer Advisor
CCIG Group
06.2021 - 09.2021
Bachelor of Economics - Sales Management
Uniwersytet Ekonomiczny W Krakowie
High School Diploma -
I Liceum Ogólnokształcące W Kielcach
Similar Profiles
Jill Baum GoodmanJill Baum Goodman
Jewelry Designer and Sales at Self partnered with Lilla Perez in Rome ItalyJewelry Designer and Sales at Self partnered with Lilla Perez in Rome Italy
Julissa VarelaJulissa Varela
Intake Counselor at Bridge House/ Grace HouseIntake Counselor at Bridge House/ Grace House
Jack GetzlafJack Getzlaf
Front Desk Receptionist at Hastings House Country House HotelFront Desk Receptionist at Hastings House Country House Hotel