AKIN SAYDAM
Kraków,
Summary
Forward-thinking Quality Assurance Analyst who is a recent QA manual testing course trainee with good understanding of SDLC and STLC looking for a new challenge as a tester in IT industry.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Wipro IT Services Poland Sp. Z O.o.
05.2023 - Current
- Conducted quality audits for digital marketing platforms including security verification, legal messaging, metric integrity, workflow documentation
- Identified, investigated and reported compliance issues, irregularities and violations
- Audited agents` interactions ( phone, chat, e-mail ) with customers and provided feedbacks
- Performed root cause analysis and took necessary actions
- Developed, aligned, implemented, measured and reported on customer quality evaluations across the Europe and provided feedback to the Senior management.
Senior Content Reviewer
Cognizant Technology Solutions
03.2021 - 04.2023
- Analyzed and identified content that is not in compliance with requirements and flagged for action in a timely manner
- Performed daily audits on client platforms
- Developed skills in a number of different areas of the business including data analysis, tool development and subject mater expertise in Trust and Safety ops
- Proactively reviewed and maintained accurate quality documentation, highlighted issues and potential challenges, evaluated and improved established guidelines
- Supported team members with policy interpretation
Senior Finance Specialist
Havi Finance Hub
07.2019 - 12.2019
- Migrated financial processes including billing, treasury, master data during transition phase.
- Successfully supported financial operations to go live according to knowledge transfer plan and transferred knowledge to new process owner.
- Prepared standard operating procedures ( SOPs ) and improved way of working.
- Delivered high quality service during daily operational tasks (bank statement processing, Direct Debit execution, reporting, FX calculation) and month end closure activities.
- Trained new hires and junior team members for the position needs.
Credit/Debt Collection Specialist
Shell Business Operations
01.2016 - 01.2019
- Managed and maintained portfolio of 200+ client accounts ensuring timely and accurate debt collection through effective negotiation and settlement agreements.
- Conducted comprehensive investigations and analysis of debtor information, applying advanced research techniques to successfully locate and authenticate debtor contact information.
- Devised and executed tailored debt collection strategies , consistently surpassing monthly collection goals.
- Collaborated closely with legal experts in preparing and submitting precise and compelling documentation for legal proceedings, ensuring adherence to pertinent laws and regulations.
Procure to Pay Analyst
IBM BTO Business Consulting Services
02.2013 - 12.2015
- Migrated P2P process during transition phase of new project and prepared desktop procedures, guidelines and work instructions.
- Purchased indirect materials on behalf of plants based in EMEA region.
- Supported Vendor relationships and contracts.
- Acted as a focal point of escalations for multi-country procure to pay team
- Assisted customers through phone and e-mail channels with purchase requests, order approval and performed accounts payable activities
- Coordinated e-procurement system trainings for client end users.
- Represented P2P team in weekly organized sharing experience meetings.
Logistics Coordinator
Econ Transport i Spedycja
12.2012 - 01.2013
- Developed and maintained strong relationships with international suppliers, ensuring efficient and cost-effective transportation of goods.
- Coordinated and monitored multiple shipments simultaneously, ensuring timely delivery and resolving any logistical challenges that arose.
- Implemented streamlined processes and improved customer satisfaction.
- Interacted with customs officials and carriers to ensure compliance with international trade regulations, facilitating smooth customs clearance and minimizing delays.
Customer Service Representative
Capgemini Polska
09.2010 - 05.2012
- Provided exceptional customer service by promptly addressing and resolving inquiries, complaints and escalations resulting in a 95% customer satisfaction rate
- Managed a high volume of incoming calls and emails, efficiently handling customer inquiries related to software and hardware issues
- Utilized active listening and problem solving skills to identify and address customer needs.
- Demonstrated conflict management skills and the ability to maintain a positive and professional composure.
- Improved product knowledge to be able to handle more sophisticated queries from clients and increased number of immediate resolutions.
Education
Bachelor of Laws ( LLB ) - Law
Anadolu University
Skills
- Strong Business Acumen
- Communication
- Documentation & Reporting
- Analytical Skills
- High Attention to Detail
- Critical Thinking
- Time Management
- Risk Assessment
- Root Cause Analysis
- Policy interpretation
- Quick Learning
- Jira
Languages
Turkish
Native language
English
Advanced
C1
Polish
Upper intermediate
B2
Certification
- QA manual tester, Beetroot Academy -Jan 2024
Timeline
Quality Assurance Analyst
Wipro IT Services Poland Sp. Z O.o.
05.2023 - Current
Senior Content Reviewer
Cognizant Technology Solutions
03.2021 - 04.2023
Senior Finance Specialist
Havi Finance Hub
07.2019 - 12.2019
Credit/Debt Collection Specialist
Shell Business Operations
01.2016 - 01.2019
Procure to Pay Analyst
IBM BTO Business Consulting Services
02.2013 - 12.2015
Logistics Coordinator
Econ Transport i Spedycja
12.2012 - 01.2013
Customer Service Representative
Capgemini Polska
09.2010 - 05.2012
Bachelor of Laws ( LLB ) - Law
Anadolu University
- QA manual tester, Beetroot Academy -Jan 2024
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