Aleksandra Barwicka
Poznań
Summary
As a dynamic professional with a diverse skill set, I bring a wealth of experience to the table. With a background in banking and consumer service, I have honed my analytical and customer service skills to a fine point.
I am committed to self-development and am always seeking new opportunities to learn and grow both personally and professionally. With a strong work ethic and a passion for excellence, I am eager to contribute my expertise to any team or
organization that values innovation, creativity, and a focus on delivering results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Service Representative
Newell Brands
10.2022 - Current
- I excel in responding to customer requests and complaints, providing top-notch support, and offering tailored recommendations
- I collaborate with the team to elevate the customer service experience, surpass team goals, and achieve high client satisfaction rates
- Additionally, I conduct training sessions for new employees and handle various responsibilities, including reviewing labels for customized orders and addressing consumer feedback on products
Consumer Assistant
PKO Bank Polski
01.2022 - 10.2022
- I listened to customer needs and desires, identifying and recommending optimal products
- I managed efficient cash register operations, built relationships with customers and the community to promote long-term business growth, and researched and resolved account and service problems with knowledgeable, friendly support
- I contacted potential customers to capitalize on sales opportunities and solve problems while providing after-sales customer support
Sales Assistant
American Candle
07.2021 - 02.2022
- I took care of customers' top satisfaction by informing them about the quality, origin, and proper usage of the products
- I created requests and incidents to address customers' needs and referred them to various services by evaluating their needs and providing recommendations
Education
Bachelor of Arts - Art History
Adam Mickiewicz University
Poznań06-2020
Business Psychology
WSB University Merito
Poznań10-2022
Skills
Knowledge of MS Office
META Ecommerce Sales Manager
Platin CRM
Salesforce
Sprinklr
BazaarVoice
Teamwork
Troubleshooting Skills
Communication Skills
Certification
Certified Insurance Agent (OFWCA), Financial Supervision Authority
Counterfeit Money Recognition Course, School of Banking in Bydgoszcz
Languages
Polish
Native language
English
Proficient
C2
German
Elementary
A2
Timeline
Consumer Service Representative
Newell Brands
10.2022 - Current
Consumer Assistant
PKO Bank Polski
01.2022 - 10.2022
Sales Assistant
American Candle
07.2021 - 02.2022
Bachelor of Arts - Art History
Adam Mickiewicz University
Business Psychology
WSB University Merito
Similar Profiles
Muthukumar RajendranMuthukumar Rajendran
Procurement Analyst at Newell BrandsProcurement Analyst at Newell Brands
Mark WimsattMark Wimsatt
Design Manager/Art Director at Newell BrandsDesign Manager/Art Director at Newell Brands
ENJY REZKALLAENJY REZKALLA
Sales Intern at Newell BrandsSales Intern at Newell Brands
Mustafa KamalMustafa Kamal
Data and Analytics Solution Delivery Lead at Newell BrandsData and Analytics Solution Delivery Lead at Newell Brands
Jones OmageJones Omage
Consumer Service Representative at Newell Brands (Calphalon)Consumer Service Representative at Newell Brands (Calphalon)