Anna Paolucci
Kraków
Summary
I am an open-minded person, ready to take on new challenges and eager to broaden my horizons. Interacting with people brings me a lot of joy and enables me to achieve both professional and personal goals. I believe that every job holds potential, and the key to success lies in setting clear plans and collaborating with a team that will work together to accomplish them. My main principle in life is honesty and the belief that small steps always lead to the goal.
Overview
35
35
years of professional experience
Work History
Senior OTC Collection Specialist
Capgemini
09.2017 - Current
- Working with SAP, Microsoft Excel, Microsoft Outlook
- Coordinating the collections process
- Preparing reports
- Organizing and conducting teleconferences with clients
- Providing customer-oriented services with a thorough understanding of the process
- Preparing and sending payment reminders
- Entering data into databases
- Participating in the recruitment process Knowledge of Witron and Ristampa Fatture programs
- Preparing dunning letters and statements Handling disputed clients.
- Implementing and streamlining processes
- Monthly teleconferences with Client Management and local teams
- Performing OTC tasks according to the defined desktop procedures in accordance with agreed SLAs & KPIs
- Participating in the “Collectors Academy” for Capgemini’s employees
Junior OTC Collection Specialist
Capgemini
10.2014 - 09.2017
- Proficiency in MS Office suite
- Knowledge of Outlook
- Advanced knowledge of MS Excel
- Familiarity with SAP software
- English
- Accounting
- Administration
- Italian
Accounts Receivable Analyst
Capgemini
10.2012 - 10.2014
- English
- Familiarity with SAP software
- Proficiency in MS Office suite
- Knowledge of Outlook
- Advanced knowledge of MS Excel
- Accounting
- Administration
- Italian
Waitress and Hotel Service
Hotel Caravelle
06.1999 - 09.2004
- Waitress in the dining area
- Work at the reception
- Scheduling team work shifts
Secretary
Dom Korkowy
10.1988 - 02.1999
- Issuing invoices according to orders
- Presenting commercial offers to clients
- Preparing cost estimates for orders
- Preparing daily reports, updating customer database
- Handling current administrative and organizational matter
- Knowledge of Outlook
- Advanced knowledge of MS Excel
- Accounting
Salesperson
Samikos
02.1996 - 11.1997
- Customer service and advice
- Presenting promotional offers
- Participating in the preparation of promotional campaigns
- Sales management
Salesperson
Sklep Piorun
01.1994 - 11.1995
- Customer service and advisory
- Presenting promotional offers
- Participating in the preparation of promotional campaigns
- Sales management
Education
High School Diploma -
Senior Economic High School No. 3 in Kraków
Kraków06.1994
Skills
Sales management
Familiarity with SAP software
Recruitment
Operational management
Proficiency in MS Office suite
Knowledge of Outlook and MS Excel
Accounting
Administration
Languages
Polish
Native language
English
Intermediate
B1
Italian
Advanced
C1
Timeline
Senior OTC Collection Specialist
Capgemini
09.2017 - Current
Junior OTC Collection Specialist
Capgemini
10.2014 - 09.2017
Accounts Receivable Analyst
Capgemini
10.2012 - 10.2014
Waitress and Hotel Service
Hotel Caravelle
06.1999 - 09.2004
Salesperson
Samikos
02.1996 - 11.1997
Salesperson
Sklep Piorun
01.1994 - 11.1995
Secretary
Dom Korkowy
10.1988 - 02.1999
High School Diploma -
Senior Economic High School No. 3 in Kraków
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