Hi, I’m
Anton Zianouchyk
Warsaw,Mazovia
Summary
Currently, work in the field of cryptocurrency as a support service specialist at Currency.com.
Based on my position, I have mastered such necessary skills as communication between different departments and helping people. As a result of hard work, I acquired skills in the field of CFD, financial management, KYC procedures, Jira space and Confluence.
As for my hard skills I have an analytical mindset, solid grasp of writing, MC office, email, spreadsheet and typing.
As for my education, I am a bachelor of MSLU( Minsk State Linguistic University). My major is foreign languages (English and French).
As above-mentioned, I posses 2 foreign languages:
- English: C1
- French: A2/B1
Summing up, I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
years of professional experience
5
years of post-secondary education
Work History
Currency.comWarsaw, Mazovia
Customer support officer
06.2021 - Current
Job overview
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Education
MSLU (Minsk State Linguistic University)Minsk, Belarus
Bachelor Degree from Foreign literature
09.2016 - 06.2021
Skills
- Complaint resolution
- Staff education and training
- Receiving support
- Service standard compliance
- Professional telephone demeanor
Languages
English
Advanced
Russian
Native
French
Elementary
Timeline
Customer support officer
Currency.com
06.2021 - Current
MSLU (Minsk State Linguistic University)
Bachelor Degree from Foreign literature
09.2016 - 06.2021
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