BADEREDDINE EL BARMAKI
Radwanice
Summary
Innovative, highly motivated, dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Maintenance Technician
ST MICROELECTRONICS
01.2022 - 02.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
Customer Service Representative
INTELCIA
07.2021 - 01.2022
- Retail customer service (English speaking customer service)
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Advisor (French)
RG CONSULTANTS
07.2020 - 06.2021
- Retail customer service (French-speaking customer service)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Cashier-Seller
MARWA
07.2019 - 03.2020
Education
Bachelor Degree - Logistics
The International University of Logistics And Transport in Wrocław
Wrocław 02.2023 - Current
bachelor degree - Mechanical engineering
Superior School of Technology in Casablanca
Casablanca, Morocco 09.2018 - 06.2021
High school diploma - Mechanical engineering
Ibnou mandour
Casablanca, Morocco 09.2017 - 06.2018
Skills
- Very Good Knowledge of MS Office
- Valid driving license category B
- Practical knowledge of sales techniques
- Ease of Establishing Good Relationships with Customers
- Strong customer service skills
- Ability to influence others
- Interpersonal skills
Languages
English
Advanced
C1
French
Upper intermediate
B2
Arabic
Proficient
C2
Timeline
Bachelor Degree - Logistics
The International University of Logistics And Transport in Wrocław
02.2023 - Current
Maintenance Technician
ST MICROELECTRONICS
01.2022 - 02.2023
Customer Service Representative
INTELCIA
07.2021 - 01.2022
Customer Service Advisor (French)
RG CONSULTANTS
07.2020 - 06.2021
Cashier-Seller
MARWA
07.2019 - 03.2020
bachelor degree - Mechanical engineering
Superior School of Technology in Casablanca
09.2018 - 06.2021
High school diploma - Mechanical engineering
Ibnou mandour
09.2017 - 06.2018
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