BOZHENA DYCHKO
Katowice,24
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support (Role Coordinator/SAP Specialist)
Nestle Business Services
07.2021 - Current
- Created and coordinated access to the SAP for users from the market
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Collaborated with cross-functional teams to develop innovative solutions that met client needs and expectations.
- Contributed to business growth by identifying potential opportunities and conducting market research.
- Developed strong relationships with clients to foster trust, loyalty, and long-term partnerships in a competitive marketplace.
Customer Support Specialist
Genesis
05.2023 - 01.2024
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Creator
Language School "Spanish OK"
03.2019 - 06.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
Master's Degree - International Relations
Ivan Franko National University
Lviv, Ukraine01.2024
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Presenting Ideas and Plans
- Process Improvement
- Project Support
- MS Office
- SAP
- Service Now
- Success Factors
- Canva
- Solid
Certification
Certificate of learning Security of IT
Certificate of International lawyers
Certificate of content creation - SMM
Languages
Ukrainian, Russian
Native language
Spanish
Upper intermediate
B2
English
Intermediate
B1
Polish
Elementary
A2
French
Beginner
A1
Timeline
Customer Support Specialist
Genesis
05.2023 - 01.2024
IT Support (Role Coordinator/SAP Specialist)
Nestle Business Services
07.2021 - Current
Creator
Language School "Spanish OK"
03.2019 - 06.2021
Master's Degree - International Relations
Ivan Franko National University
Certificate of learning Security of IT
Certificate of International lawyers
Certificate of content creation - SMM
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