Daria Juszczyk
Summary
Customer-oriented professional, experienced in the travel/airline/cosmetics industry. Outgoing, friendly personality, with the ability to make customers feel valued. Passionate about delivering an exceptional service to customers and helping improve the brand of the company. Well organized, communicative, independent person with high personal culture, able to cope with stressful situations, multitasking and working under time pressure. Known for collaborative approach and achieving positive results, adapting to dynamic needs with reliability.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Corporate Travel Counselor
American Express Global Business Travel
08.2022 - Current
- Booking of air/rail/ferry, hotel, car and other services related to a business trip, including the understanding of Fare notes and doing re-bookings via different channels (chat, phone and mail);
- Creating a compelling experience within each customer contact that produces a highly satisfied customer and ensures single contact resolution;
- Assistance around travel: Visa, clearance of invoices, refunds/cancellations;
- Handling and dealing with international clients daily;
- Handling end to end Domestic and International booking process from simple to complicated itineraries;
- Assistance with additional services, executions in changes and help in any emergency situations, including post-travel inquires;
- Ensured compliance with company policies and procedures through diligent monitoring of all bookings and transactions.
Business Travel Agent
Carlson Wagonlit eCenter Polska Sp. z o.o.
10.2021 - 07.2022
- Booking all modes of transportation, including flights, hotels and ground transport through GDS (global distribution systems);
- Customer service handled both on e-mails and calls;
- Handling end to end Domestic and International booking process from simple to complicated itineraries;
- Providing customer assistance in emergency situations;
- Responsibility for handling and interacting with international customers on a daily basis;
- Building and maintaining good relationships with clients and tailoring trips to their needs;
- Assistance with additional services, executions in changes and help in any emergency situations, including post-travel inquires
Customer Services Assistant
Aston Chemicals LTD.
04.2021 - 10.2021
- Cooperation with Sales and Operation teams;
- Sample management (sending samples to customers, ordering samples from suppliers worldwide, controlling sample stock, preparing reports);
- Translations of documentation;
- Customer support (replying to requests, gathering technical documentation, cooperation with Technical department);
- Helping in organizing and taking part in exhibitions/seminars in Poland;
- Preparing several types of reports and submitting them to authorities;
- Creating PowerPoint Press books;
- Office administration (ordering office supplies and groceries);
- Replacement of Operation team members when necessary;
- Maintained up-to-date knowledge of industry trends and competitor offerings in order to provide informed recommendations tailored to individual customer needs.
Business Travel Agent
Carlson Wagonlit eCenter Polska Sp. z o.o.
03.2019 - 03.2021
- Booking all modes of transportation, including flights, hotels and ground transport through GDS (global distribution systems);
- Customer service handled both on e-mails and calls;
- Handling end to end Domestic and International booking process from simple to complicated itineraries;
- Providing customer assistance in emergency situations;
- Responsibility for handling and interacting with international customers on a daily basis;
- Building and maintaining good relationships with clients and tailoring trips to their needs;
- Assistance with additional services, executions in changes and help in any emergency situations, including post-travel inquires
Junior Ticketing Agent/Ticketing Agent
WELCOME Airport Services Sp. z o.o.
04.2017 - 03.2019
- Active booking and sale of airline tickets and additional services;
- Ensuring friendly and professional relations with Airlines;
- Ensuring a positive and hassle-free customer experience and relations;
- Preparing sales reports;
- Providing customer assistance in emergency situations;
- Collecting additional charges;
- Cooperating with other departments in the proper passenger service;
- Maintaining reservation changes or cancellations;
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.;
- Provided support during irregular operations, such as flight delays or cancellations, ensuring passenger needs were met swiftly and effectively.
Ticketing Agent
All Job Poland - CC Sp. z o.o. sp. j.
10.2016 - 02.2017
- Active booking and sale of the cinema tickets;
- Providing information about currently playing and upcoming movie titles;
- Telephone customer service;
- Assist in resolving and responding to complaints
Audience Services Attendant
All Job Poland - CC Sp. z o.o. sp. j.
04.2016 - 09.2016
- Ensuring a positive and hassle-free customer experience;
- Providing information about currently playing and upcoming movie titles;
- Ensuring a neat and attractive sales environment, and assisted in the setup of visual displays;
- Systematic monitoring of cleanliness of all cinema halls;
- Systematic monitoring of the correctness of the content displayed in the cinema
Education
Bachelor degree - English Philology, Business English - extramural studies
Wyższa Szkoła Turystyki i Języków Obcych w Warszawie
07.2021
Secondary School Graduate - Biology and chemistry profile with specialization in English
Liceum Ogólnokształcące w Krzepicach
06.2015
Skills
- Fast Learner
- Knowledge of Microsoft Office
- Ability to Work Under Pressure
- Great communication skills
- Good computer skills
- Ability to Multitask
- Detail Oriented
- GDS knowledge
Accomplishments
Thanks to my dedication in my current role, since October 2024 I have had the opportunity to support the company I work for in a different department, specifically as part of the team and project focused on UAT (User Acceptance Testing). My responsibilities include testing new processes, applications, and solutions to ensure that the developed initiatives meet the expectations of end users. This opportunity have developed my technical understanding of the processes within the company and the later stages of implementing various solutions. This experience has also allowed me to enhance my skills in using tools such as Jira and SmartSheet.
Languages
Polish
Proficient
C2
English
Proficient
C2
Italian
Beginner
A1
Hobbies and Interests
- Handball
- Literature
- Movies
- Aviation
- Travel
Personal Information
- Date of Birth: 12/09/96
- Nationality: Polish
Certification
Certificate of Completion of Translation Internship,-
Skrivanek sp. z o. o
January 2020
Completed three-month translation internship - translating texts from Polish and English, into Polish and English. Texts of business, economic, business, economic, medical and legal texts. Practice working with translation aiding tools (CAT tools).
Timeline
Corporate Travel Counselor
American Express Global Business Travel
08.2022 - Current
Business Travel Agent
Carlson Wagonlit eCenter Polska Sp. z o.o.
10.2021 - 07.2022
Customer Services Assistant
Aston Chemicals LTD.
04.2021 - 10.2021
Business Travel Agent
Carlson Wagonlit eCenter Polska Sp. z o.o.
03.2019 - 03.2021
Junior Ticketing Agent/Ticketing Agent
WELCOME Airport Services Sp. z o.o.
04.2017 - 03.2019
Ticketing Agent
All Job Poland - CC Sp. z o.o. sp. j.
10.2016 - 02.2017
Audience Services Attendant
All Job Poland - CC Sp. z o.o. sp. j.
04.2016 - 09.2016
Secondary School Graduate - Biology and chemistry profile with specialization in English
Liceum Ogólnokształcące w Krzepicach
Certificate of Completion of Translation Internship,-
Skrivanek sp. z o. o
January 2020
Completed three-month translation internship - translating texts from Polish and English, into Polish and English. Texts of business, economic, business, economic, medical and legal texts. Practice working with translation aiding tools (CAT tools).
Bachelor degree - English Philology, Business English - extramural studies
Wyższa Szkoła Turystyki i Języków Obcych w Warszawie
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