Overview
Work History
Education
Skills
Interests
Timeline
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Magdalena Piekalska Bronowicka

Magdalena Piekalska Bronowicka

Wroclaw,02

Overview

10
10
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages

Work History

Customer Service Representative With German

American Express Global Business Travel
03.2025 - 08.2025
  • Planning and coordinating business travel arrangements for individual and group corporate clients
  • Providing expert guidance on transportation and accommodation options, including flights, trains, car rentals and hotels
  • Utilizing Global Distribution Systems (GDS), such as Amadeus
  • Actively supporting team development through knowledge sharing and continuous service improvement
  • Maintaining detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Database Specialist

Amazon Development Center, Gdansk
07.2019 - 02.2025
  • Data Analyst in the German and English Team
  • Subject Matter Expert on various projects
  • Provided training sessions on best practices in database management, enhancing team knowledge and skill sets.
  • Work on key projects of Alexa Data Services
  • Involvement in Large Language Model projects
  • Close collaboration with the German and Romanian teams of ADS
  • Collaborated with cross-functional teams to gather requirements for new database applications.

Executive Assistant / Project Manager

Netzdiamener GmbH, Kraków
Krakow, Lesser Poland
12.2015 - 06.2019
  • Person of Contact for Clients and Employees
  • Support for German-speaking clients in project development
  • Communication with German-speaking service providers and business partners
  • Ticket handling (CRM, xp-dev.com, Jira)
  • Assistance in the preparation of offers
  • Project coordination
  • Training of German-speaking clients (internal CMS)
  • External accounting
  • Preparation of bookkeeping for the accounting office
  • Human Resources Management (HR)
  • Support in the preparation and follow-up of monthly payroll and salary accounting
  • General office organization (handling of the telephone switchboard, incoming and outgoing mail, correspondence, general administrative and research tasks, courier services, procurement of office supplies)

Project Manager, Recruitment Consultant

LimnusWork Gmbh, Kraków
06.2015 - 12.2015
  • Coordination of Recruitment Projects
  • Communication with German-speaking service providers and business partners
  • Email and telephone correspondence with German-speaking clients
  • Preparation of employment contracts in German and Polish
  • Assessment of candidates' German language skills
  • Creation of candidate profiles in German

Education

Bachelor - Public Safety and Criminology

Wyższa Szkoła Prawa
Wrocław
07.2024

Skills

Word

Outlook

Flexibility

PowerPoint

Responsibility

Dynamics CRM

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Interests

Law

Criminology and cybersecurity

Literature (mainly non-fiction)

Culture of the German-speaking world

Timeline

Customer Service Representative With German

American Express Global Business Travel
03.2025 - 08.2025

Database Specialist

Amazon Development Center, Gdansk
07.2019 - 02.2025

Executive Assistant / Project Manager

Netzdiamener GmbH, Kraków
12.2015 - 06.2019

Project Manager, Recruitment Consultant

LimnusWork Gmbh, Kraków
06.2015 - 12.2015

Bachelor - Public Safety and Criminology

Wyższa Szkoła Prawa

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Magdalena Piekalska Bronowicka