Law
Magdalena Piekalska Bronowicka
Wroclaw,02
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative With German
American Express Global Business Travel
03.2025 - 08.2025
- Planning and coordinating business travel arrangements for individual and group corporate clients
- Providing expert guidance on transportation and accommodation options, including flights, trains, car rentals and hotels
- Utilizing Global Distribution Systems (GDS), such as Amadeus
- Actively supporting team development through knowledge sharing and continuous service improvement
- Maintaining detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhancing customer satisfaction by promptly addressing concerns and providing accurate information.
- Handling escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managing high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Database Specialist
Amazon Development Center, Gdansk
07.2019 - 02.2025
- Data Analyst in the German and English Team
- Subject Matter Expert on various projects
- Provided training sessions on best practices in database management, enhancing team knowledge and skill sets.
- Work on key projects of Alexa Data Services
- Involvement in Large Language Model projects
- Close collaboration with the German and Romanian teams of ADS
- Collaborated with cross-functional teams to gather requirements for new database applications.
Executive Assistant / Project Manager
Netzdiamener GmbH, Kraków
Krakow, Lesser Poland
12.2015 - 06.2019
- Person of Contact for Clients and Employees
- Support for German-speaking clients in project development
- Communication with German-speaking service providers and business partners
- Ticket handling (CRM, xp-dev.com, Jira)
- Assistance in the preparation of offers
- Project coordination
- Training of German-speaking clients (internal CMS)
- External accounting
- Preparation of bookkeeping for the accounting office
- Human Resources Management (HR)
- Support in the preparation and follow-up of monthly payroll and salary accounting
- General office organization (handling of the telephone switchboard, incoming and outgoing mail, correspondence, general administrative and research tasks, courier services, procurement of office supplies)
Project Manager, Recruitment Consultant
LimnusWork Gmbh, Kraków
06.2015 - 12.2015
- Coordination of Recruitment Projects
- Communication with German-speaking service providers and business partners
- Email and telephone correspondence with German-speaking clients
- Preparation of employment contracts in German and Polish
- Assessment of candidates' German language skills
- Creation of candidate profiles in German
Education
Bachelor - Public Safety and Criminology
Wyższa Szkoła Prawa
Wrocław07.2024
Skills
Word
Outlook
Flexibility
PowerPoint
Responsibility
Dynamics CRM
undefinedInterests
Criminology and cybersecurity
Literature (mainly non-fiction)
Culture of the German-speaking world
Timeline
Customer Service Representative With German
American Express Global Business Travel
03.2025 - 08.2025
Database Specialist
Amazon Development Center, Gdansk
07.2019 - 02.2025
Executive Assistant / Project Manager
Netzdiamener GmbH, Kraków
12.2015 - 06.2019
Project Manager, Recruitment Consultant
LimnusWork Gmbh, Kraków
06.2015 - 12.2015
Bachelor - Public Safety and Criminology
Wyższa Szkoła Prawa
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