Diana Tanaka Mpofu
Warsaw
Summary
I am a versatile and well driven over archiever. I am self-motivated and honest reliable person who adapts quickly to changes with a strong background of customer relations. Adept at handling high-stress situations, I significantly enhanced customer loyalty at Liquid Telecom through empathetic dispute resolution and effective problem-solving. Skilled in computer literacy and critical thinking, My role in crisis communication at Zimbabwe International Trade Fair Company improved organizational transparency and supported strategic decisions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Liquid Telecom
05.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- solving internet troubleshooting problems
Information Officer
Zimbabwe International Trade Fair Company
01.2021 - 04.2021
- Developed informational documents such as brochures, flyers, and fact sheets.
- Increased organizational transparency by promoting open communication channels among departments.
- Played a pivotal role in crisis communication planning, mitigating potential risks during emergency situations through effective messaging strategies.
- Assisted with developing and managing advertising campaigns.
- Provided timely, accurate, and relevant information to support executive decision-making processes.
Education
Bachelor of Science - Nursing
Vincent Pol University
Lublin, Poland07.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Time management
- Teamwork and co-operation
- Organization
- computer literacy
Languages
ndebele
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Liquid Telecom
05.2021 - 10.2021
Information Officer
Zimbabwe International Trade Fair Company
01.2021 - 04.2021
Bachelor of Science - Nursing
Vincent Pol University
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