JAGODA ŚWIĘS
Katowice,Poland
Summary
Detail-oriented professional with extensive experience in administrative support and client service. Proven ability to coordinate processes effectively in fast-paced environments. Multilingual capabilities in Polish, English, and French enhance communication and collaboration. Strong commitment to optimizing operations and improving client satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Junior Payroll Specialist
Rockwell Automation Sp. z o.o
Katowice
09.2024 - 06.2025
- Coordinated collaboration with external payroll vendors to deliver and control payroll data.
- Prepared reports and verified necessary documentation, declarations, and reports for multiple authorities and institutions.
- Supported and resolved internal clients' inquiries regarding payroll matters.
- Kept track of deadlines and maintained payroll processes following work regulations, labor law, internal audit process.
Order Validation Specialist
Unilever Poland Services Sp. z o.o. & Genpact Services Poland Sp. z o.o.
Katowice
03.2021 - 08.2024
- Checked and modified standard and non-standard orders to ensure they are accurate and can be processed to the next stage of the OTC process.
- Automatic tools maintenance and development (ODM/BRE)
- Ensured efficiency and high standard of operations: identification and removing inefficiencies in the processes, making improvements in the daily operational work.
Order Desk & Claims Specialist with French
Betafence
Katowice
07.2020 - 02.2021
- Recorded and processed orders received by mail and EDI.
- Provided pricing, availability, and schedule information within established guidelines.
- Assessed and resolved transportation and delivery claims related to damaged, lost, or delayed goods across multi-modal supply networks
- Liaised with suppliers, logistics providers to investigate root causes.
- Ensured accurate documentation and reporting of claims in accordance with contractual terms.
Ecosystem Representative with French
Groupon Shared Services Poland Sp. z o.o.
Katowice
02.2019 - 06.2020
- Evaluated merchant's quality in order to provide the best possible experience for the customers.
- Analyzed online reviews and identified potential Risk, PR, and Legal issues.
- Cooperated with the Editorial team and communicated required changes.
Merchant Research Representative
Groupon Shared Services Poland Sp. z o.o.
Katowice
10.2018 - 01.2019
- Evaluated merchant's quality based on reviews, press, social media.
- Active and comprehensive internet research.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Customer Service Representative (France)
Groupon Shared Services Poland Sp. z o.o.
Katowice
04.2018 - 09.2018
- Worked with French-speaking customers.
- Resolved customer queries and complaints via email.
- Established and maintained business contacts with customers in order to achieve satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems.
Customer Service Representative (UK/IE)
Groupon Shared Services Poland Sp. z o.o.
Katowice
11.2017 - 03.2018
- Worked with English speaking customers based in the UK and Ireland.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits.
- Resolved customer complaints via email and live chat.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Bachelor of Applied Languages - Philology
University of Silesia
Katowice, Silesia 10.2014 - 07.2017
Skills
- Customer Service
- Order Management & Order Entry
- Payroll Processing
- Claims Processing
- Financial Audits
- Data Analysis
- SAP
- Workday
- Salesforce
- Zendesk
- GPMS
- Microsoft Office
- Power BI
- Lean Six Sigma
Languages
Polish
Native
English
Fluent
French
Fluent
Custom
I hereby give consent for my personal data included in this resume to be processed for the purposes of the recruitment process.
Timeline
Junior Payroll Specialist
Rockwell Automation Sp. z o.o
09.2024 - 06.2025
Order Validation Specialist
Unilever Poland Services Sp. z o.o. & Genpact Services Poland Sp. z o.o.
03.2021 - 08.2024
Order Desk & Claims Specialist with French
Betafence
07.2020 - 02.2021
Ecosystem Representative with French
Groupon Shared Services Poland Sp. z o.o.
02.2019 - 06.2020
Merchant Research Representative
Groupon Shared Services Poland Sp. z o.o.
10.2018 - 01.2019
Customer Service Representative (France)
Groupon Shared Services Poland Sp. z o.o.
04.2018 - 09.2018
Customer Service Representative (UK/IE)
Groupon Shared Services Poland Sp. z o.o.
11.2017 - 03.2018
Bachelor of Applied Languages - Philology
University of Silesia
10.2014 - 07.2017
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