KALALUKA MASUKU
Warsaw
Summary
An enthusiastic, articulate, and result-driven personality, who always strives for quality and distinction with or without supervision. A team player with excellent written and verbal communication skills.A pragmatist who functions optimally from a practical, realistic and objective point of view. Interested in the business world and career building through knowledge,experience gain, innovation, and interaction
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
CUSTOMER SUPPORT REPRESENTATIVE
FOUNDEVER
WARSAW
2024.07 - 2024.10
- Served as main technical support contact for troubleshooting hardware or Square point of sale- app-related issues
- Managed high call volumes for better efficiency and productivity.
- Addressed customer queries, ensuring complete resolution.
- Maintaining accurate records of customer interactions and transactions
- Processed inbound customer calls, providing information on service or product upgrades
Digital marketing intern
Gaotek lnc
2023.02 - 2023.05
- Processed product orders and application forms on customer request
- Collaborated with marketing and business development teams to identify and pursue new sales opportunities
- Communicated with customers through various channels
- Maintained consistent brand image across all digital platforms, aligning with company's overall branding strategy.
Education
Master's degree - Business Management
Vistula University
2022.03 - 2024.06
Bachelor of Business Administration -
Parul University
2018.07 - 2021.06
Skills
- Teamwork
- Customer satisfaction
- Excellent communication
- Creative problem solving
- Microsoft Office
- Jira
- Dispute resolution
Certification
PAYROLL MANAGEMENT-UDEMY CERTIFICATE
Timeline
CUSTOMER SUPPORT REPRESENTATIVE
FOUNDEVER
2024.07 - 2024.10
Digital marketing intern
Gaotek lnc
2023.02 - 2023.05
Master's degree - Business Management
Vistula University
2022.03 - 2024.06
Bachelor of Business Administration -
Parul University
2018.07 - 2021.06