Klaudia Pierścińska
Raszyn
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Voice Contact Center Sp. Z.o.o
06.2022 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Event Hostess
NCF Sp. Z O.o.
11.2023 - 01.2024
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Managed event logistics and operations.
- Active promotion new products for Loreal Luxe Company
- Collaborated with security personnel to maintain a safe environment for all attendees
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
Restaurant Waitress
Klubokawiarnia Miś
07.2021 - 09.2021
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Completed credit payments via card processing systems.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Psychology
University of Economics And Human Sciences
Warsaw06.2027
College Graduate - Biology And Chemistry
CLIX Highschool
Warsaw04.2022
Skills
- Customer Service
- Good communication skills
- Microsoft Office Suite
- Call center experience
- Customer Relationship Management
- Document Control
- Patience and listening skills
Enthusiast of psychological books, podcats
In my spare time i enjoy reading psychological literature or listening to podcasts, because they provide valuable insights into human behavior.
Many psychological books offer practical tips and strategies for improving mental health, managing emotions, and fostering healthy relationships.
Languages
Polish
Native language
English
Upper intermediate
B2
Timeline
Event Hostess
NCF Sp. Z O.o.
11.2023 - 01.2024
Customer Service Specialist
Voice Contact Center Sp. Z.o.o
06.2022 - Current
Restaurant Waitress
Klubokawiarnia Miś
07.2021 - 09.2021
No Degree - Psychology
University of Economics And Human Sciences
College Graduate - Biology And Chemistry
CLIX Highschool
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