Lidiia Antoniuk

• Communication with drivers, personnel and clients to coordinate timely delivery of goods and materials.
• Directed dispatching, routing, and tracking of 28 fleet vehicles.
• Managing conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
• Training and providing guidance to new team members to apply best practices.
• Minimizing cost of operations by planning and optimizing routes for drivers to align with budget.
• Resolving/ assisting in resolving customer complaints and grievances.
• Monitoring flow of data analyzing and directing information to appropriate departments.

Support and control of the forwarding department including activities such as:

• Supervision in terms of correctness in buying and executing transport orders
• Verification of carriers and checking of forwarding documents
• Collecting and developing risk assessment reports regarding potential cooperation with clients
• Verifying the compliance of transport orders carried out by the forwarding department
• Issuing limit applications
• Contact with external insurance company
• Ensuring proper adherence to developed processes

• Receiving and entering deliveries into the internal system
• Booking invoices
• Reporting shortages and excesses to the warehouse
• Creating planograms
• Arranging goods according to the planogram
• Implementing promotional changes

• Planning and organizing meetings and conferences
• Supporting the HR department - creating contracts and assisting in recruitment processes
• Taking care of office supplies - executing orders for goods

• Translating documents from Ukrainian to Polish, English and vice versa
• Copywriting

• Handling customer inquiries and complaints
• Call directing
• Providing technical support in mobile telephony

• Implementing the survey plan
• Taking care of customer's satisfaction with the service