IBRAHIM LUKMAN

I worked on multiple projects during this period at Foundever such as Lyft project; Abbot; HP; & Square.

• Used ticketing systems to manage and process support actions and requests.
• Created help desk tickets, troubleshot, and resolved desktop issues.
• Provided Tier 1-2 IT support users through desk-side support services.
• Determined hardware and network system issues using proactive troubleshooting techniques.
• User account administration (Access rights management) according to the rules/policy.
  • Provide onsite support to provide business continuity 3rd party
  • Monitoring network performance 24/7 and proactively addressing any issues so that users are often unaware of the problem or outage.

• Planning, preparing materials,
• Modified and adapted instructional materials and lesson plans and delivered lessons.

• Conducting research, gathered information from multiple sources, and presenting results.
• Completed minor preventative maintenance and mechanical repairs on equipment.
• And using critical thinking to evaluate and find solutions
• Analyzed problems and worked with teams to develop solutions.
• Sorted and organized files, spreadsheets, and reports.
• Participated in workshops and presentations related to projects to gain knowledge.