Magdalena Pawłowska-Mróz
Kraków
Summary
Experienced financial systems leader offering demonstrated skill and success in managing internal accounting processes, Gifted in building and leading teams to handle high-volume operations. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Senior Process Delivery Specialist
IBM Business Consulting Services
Kraków
11.2014 - Current
- My current roles: Senior Accounts Receivable Specialist and Supervisor role - accounting activities for French and Belgian market: cash collection, queries management, credit management, Subject Matter Expert of Cash Application Process and French Team Management role - supervising the cash application process including month end activities, for French market
- Responsibilities: Delivering of high quality, professional and Customer oriented service daily, Building strong, strategic relations with Customers, Stakeholders and Managers, Cooperation with global services such as Sales Department, Procurement, Customer Service, Billing Department, Finance Management across EMEA (France, Belgium, Netherlands, Germany, Italy, India), SLA and KPI reports, creation and update of procedures and process documentation, Leading external meetings with French process owners and credit managers on behalf of Team Leader, Processing improvements with cooperation with Continuous Improvement Team, Interviews with potential candidates to work in the project, Trainings and coaching of new team members
Accounts Receivable Specialist
IBM Business Consulting Services
Kraków
01.2006 - 01.2014
- Responsibilities: Taking over accounting processes from Partners, transition- knowledge transfer (Paris and Dublin), implementing procedures and trainings, go live, stabilizing processes and successful cooperation within different processes.
French Teacher
Lingualand School of Foreign Languages
Kraków
01.2004 - 01.2008
- Responsibilities: Teaching groups at all levels, TELC examiner.
Education
Master of French Philology -
Jagiellonian University
Kraków, PolandPsychological And Pedagogical Study -
Jagiellonian University
Kraków, PolandStudy of Management and Business -
Jagiellonian University
Kraków, Poland Skills
- Willingness to learn and constantly improve qualifications
- Accounts receivable management
- Credit analysis
- ERP systems proficiency
- Cash application
- Dispute Resolution
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Reliability
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Adaptability and Flexibility
- Proactive and Self-Motivated
- Decision-Making
- Relationship Building
- Precision and Accuracy
- Task Prioritization
Trainings
- Accounting Course
- SAP Super User
- VAT Introduction
- AP Process Introduction
- GL Process Introduction
- Time management
- Stress Management
- Nonviolent communication
- Effective methods of learning and creative thinking
- Assertiveness in business
- Storytelling and creating impact
- Cooperation with difficult Customer
- Cross-Cultural Communication in Business
- Effective communication
Languages
French
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Systems
- SAP
- FSCM
- JIRA
- Image Vision
- Excel Advanced
- Microsoft Office
Timeline
Senior Process Delivery Specialist
IBM Business Consulting Services
11.2014 - Current
Accounts Receivable Specialist
IBM Business Consulting Services
01.2006 - 01.2014
French Teacher
Lingualand School of Foreign Languages
01.2004 - 01.2008
Master of French Philology -
Jagiellonian University
Psychological And Pedagogical Study -
Jagiellonian University
Study of Management and Business -
Jagiellonian University