Mane Zalyan

Customer Support Specialist

Pruszkow

Summary

Dynamic and detail-oriented professional with experience at McDonald's Polska, excelling in customer service, teamwork, and task management. Proven ability to improve order accuracy and efficiency using POS systems. Fluent in English and Russian, with strong communication skills, adaptability, and a commitment to maintaining high standards in fast-paced environments. Eager to contribute to international teams in administrative or client-facing roles.

Overview

years of professional experience

Certification

Languages

Work History

Restaurant Worker

McDonald's Polska – Pruszków

10.2023 - 04.2025

Effectively managed multiple responsibilities in a fast-paced environment, including order taking, meal preparation, and assisting guests.
Maintained high standards of hygiene and safety when handling food and operating kitchen equipment.
Collaborated with team members to ensure order accuracy, and reduce customer issues.
Provided friendly and efficient front-desk service, answering questions and processing orders using POS systems.

Education

Bachelor of Management - Management And Marketing

Yerevan State University

Yerevan, Armenia

04.2001 -

Skills

Communication Skills
Teamwork
Problem Solving
Adaptability
Time Management
Multitasking

Stress Management
Responsibility
Attention to Detail
Customer Service
Microsoft Office
Email and Online Communication

Software

Email & Internet

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Certification

IELTS Academic, issued by British Council Armenia Score: 6.5 (B2/C1)

Interests

Music

Language learning

Photography

Knitting

Swimming

reading

I enjoy reading fiction, especially romance, fantasy, and detective novels. Reading helps me relax, stay imaginative, and improve focus. It also strengthens my language skills and attention to detail — qualities I value in any job.

Timeline